Caseworker - Return to Work Specialist

7 days ago


Sydney, New South Wales, Australia EML (Employers Mutual Limited) Full time
About the Role

We are seeking a skilled Caseworker to join our team in Western Sydney. As a key member of our claims management team, you will play a crucial role in helping injured workers return to work and supporting their employers.

As a Caseworker, you will be responsible for delivering personalized face-to-face assistance to workers and employers, providing workers' compensation advice to stakeholders, conducting community visits, and pro-actively achieving the optimum outcome of recovery and early sustainable return to work for workers.

About You

To succeed in this role, you will require strong rehabilitation/return to work knowledge and experience, as well as tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Exercise Science). A background in Allied Health is desirable, with an understanding of medical terminology and injury recovery timeframes.

You will also possess effective listening and conflict resolution skills, with the ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximize recovery and return to work.

Other essential requirements include excellent attention to detail, organizational skills, written and verbal proficiency, and the possession of a 5-star ANCAP-rated vehicle, insurance, and an unrestricted NSW driver's license.

What We Offer

We offer a competitive salary package, including a car allowance, laptop, and mobile phone. Our team fosters a culture of learning and development, with opportunities for professional growth and a long-term career at EML.

As part of our diverse team, you will enjoy flexible working hours, a corporate wellbeing program with discounted health insurance and gym membership, and access to support and counseling services through our Employee Assistance Program.

EML is a leading Workers Compensation and Personal Injury Claims Management business, committed to helping people get their lives back through ongoing support during their return-to-work journey. We value our people and are dedicated to supporting their careers through investment in their professional development and generous employee benefits.


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