Customer Service Supervisor

4 weeks ago


Mascot, Australia Star Aviation Full time

**Introduction**:
Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care

**Description**:
The Customer Service Supervisor will be responsible for overseeing the customer service functions of the Jetstar check-in area at Sydney International Terminal. This includes first level performance management of staff and customer issues, as well as engagement with airport authorities, government agencies, airline representatives and other ground service providers.

**Key Responsibilities**:

- Oversee the customer service functions for Jetstar.
- First level performance management of staff and customer issues.
- Engage with airport authorities, government agencies, airline representatives and other ground service providers.
- Monitor and evaluate the customer service delivery process and make recommendations for improvements.
- Manage and motivate a team of customer service agents.
- Develop and implement policies and procedures to ensure consistent and efficient customer service delivery.
- Provide training and development opportunities to customer service staff.
- Monitor and maintain compliance with company and regulatory requirements.
- Maintain effective communication with other departments and stakeholders.

**Skills and Experiences**:

- At least 1-3 years of experience in a customer service supervisory role in an airport environment.
- Excellent verbal and written communication skills.
- Strong leadership and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Knowledge of airline and airport operations.
- High emotional intelligence
- Resilient

**What's on offer**:

- A wide variety of working hours
- Career Development Opportunities
- Dedicated Caree Development Training
- Free Parking
- Multiple Employee Benefits with Partner Companies
- Monthly Employee Awards and Competitions
- Family based culture



  • Mascot, Australia Star Aviation Full time

    **Introduction**: Star Aviation are Australia's most dedicated ground handling service, servicing 19 airline partners across nine airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Supervisor, you'll be responsible for overseeing the customer service functions of our...


  • Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: The Customer Service Supervisor will be responsible for overseeing the customer service functions of the...


  • Mascot, Australia Star Aviation Full time

    Introduction:Star Aviation are Australia's most dedicated ground handling service, servicing 19 airline partners across nine airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to careDescription:As a Customer Service Supervisor, you'll be responsible for overseeing the customer service functions of our well-known...


  • Mascot, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider?** We are seeking a hands-on leader with experience in a similar role to join our airport team in** Sydney **as a** Customer Delivery** **Supervisor** on a **permanent full-time **basis. **More about this role**: Reporting to the Customer Delivery Manager, this role...


  • Mascot, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider?** We are seeking a hands-on leader with experience in a similar role to join our airport team in** Sydney **as a** Customer Delivery** **Supervisor** on a **permanent full-time **basis. **More about this role**: Reporting to the Customer Delivery Manager, this role...


  • Mascot, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider?** We are seeking a hands-on leader with experience in a similar role to join our airport team in** Sydney **as a** Customer Delivery** **Supervisor** on a **permanent full-time **basis. **More about this role**: Reporting to the Customer Delivery Manager, this role...


  • Mascot, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider?** We are seeking a hands-on leader with experience in a similar role to join our airport team in** Sydney **as a** Customer Delivery** **Supervisor** on a **permanent full-time **basis. **More about this role**: Reporting to the Customer Delivery Manager, this role...


  • Mascot, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider?** We are seeking a hands-on leader with experience in a similar role to join our airport team in** Sydney **as a** Customer Delivery** **Supervisor** on a **permanent full-time **basis. **More about this role**: Reporting to the Customer Delivery Manager, this role...


  • Mascot, Australia dnata catering Full time

    Do you want a high-flying career working for the world's largest air services provider?We are seeking a hands-on leader with experience in a similar role to join our airport team in Sydney as a Customer Delivery Supervisor on a permanent full-time basis.More about this role:Reporting to the Customer Delivery Manager, this role is responsible for supervising...

  • Customer Service

    2 months ago


    Mascot, Australia dnata Full time

    Sydney International AirportHave you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on...


  • Mascot, Australia Kone Full time

    **Great benefits and remuneration - Base + 12.5% super + bonus**: - **Work with industry-leading products and technology**: - **Free Parking & Gym access onsite** **At KONE, you'll find innovation that goes somewhere.** We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and...

  • Café Supervisor

    4 weeks ago


    Mascot, Australia Mrs.Fields Bakery Cafe Full time

    This position is responsible for the seamless running of the Cafe in the most efficient and effective manner, delivering the highest possible standards of service, adhere food health & safety standards whilst being proactive in maintaining and/or improving turnover and profitability. Duties & Responsibilities: - Manages the day-to-day Cafe operations -...


  • Mascot, Australia Kone Full time

    Permanent role Monday to Friday - Free Onsite undercover Parking and free gym onsite - Career Progression in a global organisation with a strong focus on training, safety, and quality At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an...


  • Mascot, Australia Kone Full time

    Permanent role Monday to Friday - Free Onsite undercover Parking and free gym onsite - Career Progression in a global organisation with a strong focus on training, safety, and quality At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an...


  • Mascot, Australia Kone Full time

    Permanent role Monday to Friday - Free Onsite undercover Parking and free gym onsite - Career Progression in a global organisation with a strong focus on training, safety, and quality At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an...


  • Mascot, Australia KONE Full time

    Great benefits and remuneration - Base + 12.5% super + bonus Work with industry-leading products and technology Free Parking & Gym access onsite At KONE, you'll find innovation that goes somewhere. We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to...


  • Mascot, Australia 201 KONE Elevators Pty Ltd Full time

    Great benefits and remuneration - Base + 12.5% super + bonus Work with industry-leading products and technology Free Parking & Gym access onsite At KONE, you'll find innovation that goes somewhere. We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to...


  • Mascot, Australia Cater Care Full time

    Supervisor - Oporto's - Sydney International Airport, Australia Oporto's is a vibrant and dynamic Mexican restaurant chain, renowned for its fresh and delicious cuisine. With a commitment to providing an exceptional dining experience, we are seeking a dedicated individual to join our team as a Full-Time Food & Beverage Supervisor at our Sydney International...


  • Mascot, Australia Kone Full time

    Great benefits and remuneration - Base + 12.5% super + bonus:- Work with industry-leading products and technology:Free Parking & Gym access onsiteAt KONE, you'll find innovation that goes somewhere.We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push...


  • Mascot, Australia Kone Full time

    Permanent role Monday to Friday Free Onsite undercover Parking and free gym onsite Career Progression in a global organisation with a strong focus on training, safety, and qualityAt KONE, we bring buildings to life.Look around and you'll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential...