Outbound Campaigns Specialist

6 months ago

Sydney, Australia OSS Group Australia PTY LTD Full time

**Outbound Campaigns specialist (hunter) wanted**

Sydney, CBD, NSW

Outbound calls/Customer Service - Call Centre (_Automotive industry_)
- Permanent, full-time role or a part-time role available
- Sydney - hybrid working available
- Interviews will be held from the 17th of June

Join a call centre leader in the automotive industry. We work with major car brands, offering multiple services, from running sales campaigns to booking regular services, conducting surveys, etc.
- Permanent, full-time role or a permanent part-time role available
- Sydney CBD, NSW (hybrid working available after onboarding/training)
- Great friendly culture
- Ongoing sales training
- Competitive hourly rates + super + incentives

**The Role**:
Our Outbound campaigns specialist plays an instrumental role in acquiring new customers, introducing our fully tailored solutions and managing the customer experience on behalf of our prestige car dealerships. We strive to ensure that our clients always receive personal and exceptional service. Working within a call centre with clear targets, you will be mostly responsible for prospecting new clients. Also, partially, you will be providing outstanding service to the existing customers and constantly promoting Irwin solutions. The role will be split 80/20, where 80% will be outbound calls and 20% inbound calls.

**You will**:

- engage with prospects with interest and empathy
- booking meetings with new prospects on behalf of our sales team
- communicate effectively to identify their needs & positioning Irwin's solutions
- resolve any concerns in a seamless customer experience, including the appropriate handling of customers in vulnerable circumstances
- identify and investigate existing customers' pain points or complaints
- manage expectations and aim to provide the best possible outcomes for our customers

The call centre's hours of operation are Monday through Friday, 9 am to 5 pm. Full-time and part-time vacancies with rotating and fixed shift times are available.

Initial interviews will be held virtually, and the final interview will be held face-to-face at our CBD office (close to QVB).

**Training**:
Please note that onboarding and ongoing training will be for 4 weeks. See details below:

- 5 days a week, Monday to Friday
- Training will be facilitated in our CBD call centre.
- After training is complete, you will transition to the chosen rotating/fixed shift pattern.

You are required to work in the office for the first 4 weeks from the start date, after which you will transition to a hybrid working model (minimum 2 days in the office)

**About You**:
Someone who possesses a positive, enthusiastic, and collaborative work ethic. We pride ourselves on maintaining a positive, fun, and collaborative working culture while ensuring we provide our prospects and existing customers with a professional and efficient service.

To be successful, you will demonstrate:

- Outstanding verbal and written communication skills
- An interest in the automotive industry
- Previous experience in running sales campaigns and outbound calls
- Solutions focused on a positive and resilient outlook
- Ability to handle and own those challenging calls
- Comfortable with set KPIs and targets
- Strong work ethic, taking pride in every call

**About Irwin solutions (our client)**

“At Irwin Solutions, we enjoy enabling businesses to get more out of their customer engagement activities. We specialise in customer retention, satisfaction, and sales solutions with a focus on keeping things simple, building smarter processes, and helping our clients improve the way they communicate with their customers and grow their businesses.

Located near bus and train stations in Sydney CBD, next to the Queen Victoria Building, we offer easy access to great city food and shopping places, with a short walk to Darling Harbour. We have a great team culture of care and professionalism, creating a friendly and supportive environment.

Irwin Solutions predominantly operates in the automotive industry and is an industry leader in providing call and CRM solutions. Our company is growing rapidly, especially in the sales campaign space, and we are keen to recruit, onboard, and grow sales specialists for clients as well as internal sales campaigns. “

  

**Next steps**

**Job Types**: Full-time, Part-time, Permanent

Pay: $32.00 - $35.00 per hour

Expected hours: No more than 37 per week

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
- Shift work

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Sydney, NSW 2000: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Outbound calling: 3 years (required)

Work Authorisation:

- Australia (required)

**Location**:

- Sydney, NSW 2000 (preferred)

Work Location: Hybrid remote in Sydney, NSW 2000

Application Deadline: 23/0

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