Service Desk Analyst

4 weeks ago


Barton, Australia Ignite Specialist Recruitment Services Full time

Service Desk Analyst - Customer Service Support/ Systems Installation/ Removal HSIN/ Incident Management Level - 4

Ignite are seeking an experienced Service Desk Analyst to join a Federal Government Department, working within the Information Management and Technology Division.

Deliverables:
Customer service support: Level 4
- Monitors service delivery channels and collects performance data.
- Assists with the specification, development, research and evaluation of service standards.
- Applies these standards to resolve or escalate issues and gives technical briefings to staff members

Incident management: Level 4
- Ensures that incidents are handled according to agreed procedures.
- Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents.
- Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents.
- Contributes to testing and improving incident management procedures.

Systems installation and removal: Level 4
- Undertakes or supervises complex installations and de-installations of systems or components, including handover to the client.
- Develops procedures and standards for installation and handover to maintain and improve the installation service.
- Schedules installation work around client priorities and resource availability.
- Ensures adherence to established safety and quality procedures.

Role specifications:

- Canberra, ACT.
- 12-month contract x2 12-month extension options.
- NV1 Security clearance required.

For more information or for a confidential discussion, please contact Tushar Musale on 02 6113 7527 quoting reference number 368979 alternatively please APPLY NOW for consideration of this role.


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