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Sales Support Specialist
4 months ago
**Why work for us**
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
Take a look here what it's like to work at Tyro
**About the role**
- With a can-do and proactive attitude, the role is suitable to someone who lives and breathes process execution They understand that no two days are the same and that attention to detail and the delivery of exceptional customer experience is what makes a difference.
**What you'll do**:
- Review documents from customers and verify information.
- Resolve inconsistencies through contact with merchants or our partners.
- Complete and/or support rate review process for existing customers.
- Complete accurate and timely task administration activities, to ensure tasks are open, progressed and closed within expected time frames.
- Communicate with customers and partners, when required, through writing and/or phone calls.
- Complete all tasks following defined Standard Operating Procedures (SOP)
- Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work
- Completion of a broad range of process tasks within set timeframes and quality metrics
**What you'll bring**:
- Customer centric with strong customer service skills (in writing and over the phone)
- Demonstrates initiative - is proactive, solutions focused and confident to suggest changes and different ways of working within their team
- Motivated and results driven
- Thrives on process - following set Standard Operating Procedures (SOP) and making suggestions when these need to change
- Strong attention to detail
- Sound time management skills - able to prioritise workload and flag trade off decisions when required.
- Capable to work as an autonomous, individual contributor and simultaneously being an enthusiastic team player who enjoys building relationships with key stakeholders.
- Good understanding of Microsoft programs including Outlook
- Salesforce experience desirable
**Perks & Benefits**
- We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more
**Our Story**
- Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 600 staff, $34 billion in transactions in FY22, we’re much more than an EFTPOS provider - Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With **10 industry firsts** to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.
**Values**
**Wow the Customer**:
- We love our customers and we want them to love us too.
**Be Good**:
- We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.
**Commit to Greatness** - We think big, move fast and dare to be different. We're always asking "what's next?"
**Stay Hungry** - We ooze passion and determination and we play as a team to win.
**Win Together - **We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.
**Privacy and Submitting your Application**
- Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes._
**_
We are a Circle Back Initiative Employer and commit to responding to every applicant._
