National After Hours Coordinator

2 weeks ago

Sydney, Australia Danny Met Sally Full time

Full Time Work From Home Role
- Additional Leave Benefits - Including Mental Health Leave
- Attractive Salary & Incentives

**About Us**
Danny Met Sally is a National Premium Disability Service Provider with a difference. We are the fastest growing disability service provider in Australia,
- let us tell you why. The philosophy that drives our organisational purpose is to support every client, staff member, their extended family, and everyone who comes into contact with DMS with the highest level of care, commitment, respect, and support that you would expect to be given to your family (Danny) or close friends (Sally)._
- _
Our purpose at Danny Met Sally is to set the benchmark standard of services provided for the disability community
- . We need the right team in place to help us achieve that - our Support Workers are a crucial part of this team and purpose._
- _

**About the Role**
Due to our rapid growth, we are looking for vibrant and motivated individuals to join our journey in raising the standard of care provided to people living with a disability.

Our coordination team is a national team, responsible for the coordination of supports for their allocated states, territories & clients.
**We’re currently seeking a National After-Hours Coordinator, to coordinate supports for our clients and support workers outside of business hours.**

No two evenings in this role are the same.
**This role will be suitable for a flexible individual, readily available & on-call to action queries and requests ranging from low priority to urgent. This individual will need the skills required to think on their feet, de-escalate situations, cover vacant shifts, and work within a person centred & compassionate approach toward NDIS clients, and support workers.**

**This role will be a permanent full-time, work from home opportunity, with the exception of in office training, and infrequent attendance to team meetings, and work events**

The National After-Hours Coordinator will be responsible for:

- Coverage of vacant shifts and cancellations.
- Ensuring only workers with appropriate skills/experience are allocated to services.
- Maintaining & managing existing rosters of supports for clients.
- Building rapport with support workers, and clients to ensure continuity of care.
- Frequent, and consistent communication with support workers and clients.
- Providing in detail handovers to their team of coordinators.
- Escalating any concerns or incidents to management upon handover.

**About You**
- Minimum 12 months experience in Rostering/Coordination, preferably in the Disability Industry.
- Flexibility to attend in-office training, as well as attending office events and functions.
- Exceptional attention to detail
- Person-centred focus in all communications and duties
- Ability to work autonomously and with a team.
- Experience meeting deadlines and working within a fast-paced environment.
- NDIS Worker Screening Check or Working with Children Check & Police Check

**Why Join Danny Met Sally?**
- Additional Leave Benefits - Including Mental Health Days
- Career Development Opportunities
- Positive and Supportive Work Culture & Environment
- Attractive Salary & Incentives
- Interstate Travel Opportunities for Conferences, and Functions.
- Microsoft Surface Pro, and iPhone 13 pro provided.
- Ability to work in the office, or full-time from home.

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