After Hours Service Delivery Coordinator

1 week ago

Sydney, New South Wales, Australia MSS Security Pty Ltd Full time

About the Company

As one of Australia's leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation's highest profile sites. To find out more visit our website at

Culture

Our employees enjoy working with MSS because we:

  • Have a high people and culture focus;
  • Offer extensive development and progression opportunities;
  • Provide stability and certainty in a role;
  • Work collaboratively together and are high achievement focused;
  • And because we know how to have fun whilst getting the job done.

The purpose of the role is to coordinate the resourcing and rostering of personnel to ensure continuity of service delivery, in a manner which results in the highest possible quality of service to customers, the most cost effective and efficient way, and maximises our profitability.

  • Competitive salary | free on-site parking | Silverwater based
  • Join one of Australia's largest security companies and an Employer of Choice
  • Excellent employee benefits including flexible working arrangements

About the Company

As one of Australia's leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation's highest profile sites. To find out more visit our website at

Our employees enjoy working with MSS because we:

  • Have a high people and culture focus
  • Offer extensive development and progression opportunities
  • Provide stability and certainty in a role
  • Work collaboratively together and are high achievement focused
  • Because we know how to have fun whilst getting the job done

About the Role

If you have a background in administration, call centre, rostering or similar, can work night shifts averaging 3 x 12 hour shifts per week, and are available 7 nights and days including weekends please read on.

Join an Employer of Choice and work in a role as an After-Hours Service delivery Coordinator, where you will support a Portfolio of Clients managing vacancies for Security Officers, Customers & Business Managers. You will be responsible to fulfill rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders.

What does the role involve?

  • Allocate effective rostering resources
  • Assign the most cost-effective rostering in line with Company guidelines
  • Minimise rostering errors through effective and meticulous attention to detail
  • Ensure specified service levels are maintained
  • Identify, escalate, and resolve customer needs
  • Effectively and efficiently process payroll to minimise errors and rework
  • Ensuring a high-level understanding of applicable industrial state instruments

Do you have what it takes?

  • Deliver exceptional customer service
  • Work as part of a team
  • Proven ability to cope under pressure
  • Think on your feet
  • Good knowledge and use of Microsoft applications
  • Desirable – Background in administration/Call Centre/Rostering or similar, and night shift experience.

Can you do this too?

  • Task driven and self-motivated professional
  • Ability to deliver results under pressure and within time constraints
  • Highly developed communication and interpersonal skills
  • Professional phone manner

How to apply

MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and are currently developing our first Innovate Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.

To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

How to apply

MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and honoured to have an endorsed REFLECT Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.

To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

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