Technical Analyst Graduate
3 months ago
Our client is a leading and most awarded digital consulting partner for associations in the Asia Pacific region. Their achievements include being named to SmartCompany's Smart50 list, Smart50 Workplaces and ASI Global's iMIS Partner of the Year for three consecutive years.
**The role**
The Technical Analyst assists clients with functional support for using the company's main software system. Using a ticketing system, you will provide highly developed customer service and support to clients ranging from incidents to change requests and enhancements. The role may also include work in technical consulting projects for new and existing clients.
Key to the success of this role will be your passion to learn and proactive mindset to drive client support, and your blend of technical and customer service skills to enable and support clients.
**Essential Skills and Experience**
- Tertiary education related to Information Technology or Business Systems
- 0-1 years’ experience with similar experience as Support Consultant/Analyst and providing technical support for CRM systems like Salesforce, MS Dynamics, Zoho etc is highly desired
- High Level and demonstrable customer service skills from customer-facing roles.
- Experience with SQL database reporting and querying highly regarded, but not essential.
- Experience in developing web solutions HTML, CSS, JavaScript, jQuery highly regarded, but not essential.
- The ability to understand what a client is asking for and translate that into business requirements.
- Experience with support ticket management systems like Zendesk or Freshdesk highly regarded, but not essential.
- Excellent verbal and written communication skills.
**Commitment to Entry Level and Graduate Roles**
In return for gaining experience in your chosen field, this company is committed to ensuring you get the best start to your career. There is a team of experienced professionals that will provide you with mentoring, and access to a learning and development plan that will ensure your success now and into the future.
**Employee Benefits & Culture**
The company prides itself on being an employer that focuses on the well-being of its team. Below are just some of the employee benefits and culture you will gain access to:
- Hybrid working options.
- Loyalty leave for all staff on their employment anniversary will earn an additional 1 day of accruing annual leave (to a maximum of a further 10 days of accrued annual leave per year).
- Flexible parental leave offering for primary and secondary carers.
- Access to our EAP - programs to support mental, emotional, financial and physical health & well-being.
- 6-monthly remuneration reviews to ensure alignment to position and market.
- All employees gain access to continuous professional development, and it is a KPI to ensure everyone has access to ongoing development.
- Each year, two team interstate retreats bring everyone together to reward performance, training, and team social activities.
- Access to team lunches and remote team social events.
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00 - $60,000.00 per year
**Benefits**:
- Employee mentoring program
- Free drinks
- Professional development assistance
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (required)
Work Location: In person
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