Resource Planner

2 months ago

Sydney, Australia Commonwealth Superannuation Corporation (CSC) Full time

Posted: 16/10/2024

Closing Date: 30/10/2024

**Salary**: $35.00 - $55.00

**Job Type**: Contract

Location: Sydney

Job Category: Call Centre and Customer Service,Insurance & Superannuation

At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the government crest, and proud to serve those who serve our country.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through rich customer insights and world-leading investment strategies, we’re always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.

**The drive to make a difference.**

**Your new role**:
We are seeking a driven and focused Resource Planner with experience in a contact centre environment. You'll leverage your best practice knowledge to enhance service and outcomes through effective resource planning.

With your developed stakeholder engagement skills, you work with the business regarding any staff issues, training requirements and ensure all future events and leave requests are accounted and planned for.

**Desired Skills and Experience**:
**What you need to excel**

CSC’s Core Competencies reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively. These are;
- Delivering results and meeting customer expectations
- Working with People
- Adapting and Responding to Change
- Deciding and Initiating Action
- Analysing
- Commercial and Strategic Thinking

**In addition to these, you will need;**
- Experience in workforce management processes with at experience in a call centre environment
- Genesys Cloud experience, highly regarded
- Recent experience with rostering and scheduling to contribute to achieving performance objectives
- Excellent communication skills with the ability to build stakeholder relationships within CSC
- Technical knowledge within the call centre environment, including call centre metrics
- Ability to set priorities, plan and organise own work load with mínimal supervision and work to tight deadlines while effectively manage competing priorities
- Ability to investigate and analyse complex data sets to produce insights and reports to assist achieving strategic outcomes and operational improvements

**What will you get in return?**
- 6 month contract with attractive hourly rates
- Opportunity to join a highly experienced and knowledgeable team within a supportive and fun environment
- Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

**How** **do I apply?**

**Please note**: Agency submissions will not be considered for this position**

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