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IT Service Centre Support Officer
3 weeks ago
**The Opportunity**
We are looking for an experienced **IT Service Centre Support Officer** to join our dynamic and customer-focused team. You will deliver exceptional front-line support to our wide customer base across the University. In doing so, you will combine your finesse in customer service with your exceptional, broad technical knowledge ensuring a positive customer experience at all times
Working with our highly driven and talented team of Support Officers, your duties will include but not be limited to:
- Provide deskside and remote IT support to various users across the University
- Ensure advice and customer service is in line with agreed procedures and timelines
- Provide creative solutions to technical issues ensuring clear and concise communication with the customers
- Maintain accurate log entries of faults with resolutions and contact details
- Participate in a variety of team training opportunities whilst also looking for new ways to up-skill yourself
In joining our team, you will get to work with IT professionals passionate about what they do. You will have opportunities to progress your career with a highly supportive management team and be rewarded in affecting positive change through exceptional technical support to our staff and students.
**About YOU**
As our new Support Officer, you will have demonstrable experience in a front-line technical support role where you have supported desktop hardware and both standard and customised (in-house) software. You will have experience in a fast moving, customer facing role where you have liaised with both technical and non-technical stakeholders. Strong interpersonal skills combined with effective communication skills is essential for your success in this role.
**Join the pursuit of our purpose to build a better future for ourselves and our communities - **#ChangeIt** with us.**
Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily.
At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.
**Enquiries**
Mr Matt Gibbs, Team Leader, Service Centre - Peninsula, Support Services & Engagement, +61 03 9905 5098
**Position Description**
IT Service Centre Support Officer
**Closing Date**
Monday 1 May 2023, 11:55pm AEST
**Supporting a diverse workforce
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