IT Service Centre Support Officer

3 weeks ago


Clayton, Australia Monash University Full time

**The Opportunity**

We are looking for an experienced **IT Service Centre Support Officer** to join our dynamic and customer-focused team. You will deliver exceptional front-line support to our wide customer base across the University. In doing so, you will combine your finesse in customer service with your exceptional, broad technical knowledge ensuring a positive customer experience at all times

Working with our highly driven and talented team of Support Officers, your duties will include but not be limited to:

- Provide deskside and remote IT support to various users across the University
- Ensure advice and customer service is in line with agreed procedures and timelines
- Provide creative solutions to technical issues ensuring clear and concise communication with the customers
- Maintain accurate log entries of faults with resolutions and contact details
- Participate in a variety of team training opportunities whilst also looking for new ways to up-skill yourself

In joining our team, you will get to work with IT professionals passionate about what they do. You will have opportunities to progress your career with a highly supportive management team and be rewarded in affecting positive change through exceptional technical support to our staff and students.

**About YOU**

As our new Support Officer, you will have demonstrable experience in a front-line technical support role where you have supported desktop hardware and both standard and customised (in-house) software. You will have experience in a fast moving, customer facing role where you have liaised with both technical and non-technical stakeholders. Strong interpersonal skills combined with effective communication skills is essential for your success in this role.

**Join the pursuit of our purpose to build a better future for ourselves and our communities - **#ChangeIt** with us.**

Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily.

At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.

**Enquiries**

Mr Matt Gibbs, Team Leader, Service Centre - Peninsula, Support Services & Engagement, +61 03 9905 5098

**Position Description**

IT Service Centre Support Officer

**Closing Date**

Monday 1 May 2023, 11:55pm AEST

**Supporting a diverse workforce



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