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IT Service Centre Support Officer
1 week ago
The Opportunity
We are looking for an experienced
IT Service Centre Support Officer to join our dynamic and customer-focused team. You will deliver exceptional front-line support to our wide customer base across the University. In doing so, you will combine your finesse in customer service with your exceptional, broad technical knowledge ensuring a positive customer experience at all times
Working with our highly driven and talented team of Support Officers, your duties will include but not be limited to:
- Provide deskside and remote IT support to various users across the University
- Ensure advice and customer service is in line with agreed procedures and timelines
- Provide creative solutions to technical issues ensuring clear and concise communication with the customers
- Maintain accurate log entries of faults with resolutions and contact details
- Participate in a variety of team training opportunities whilst also looking for new ways to upskill yourself
You will have opportunities to progress your career with a highly supportive management team and be rewarded in affecting positive change through exceptional technical support to our staff and students.
About YOU
As our new Support Officer, you will have demonstrable experience in a front-line technical support role where you have supported desktop hardware and both standard and customised (in-house) software.
You will have experience in a fast moving, customer facing role where you have liaised with both technical and non-technical stakeholders.
Strong interpersonal skills combined with effective communication skills is essential for your success in this role.Join the pursuit of our purpose to build a better future for ourselves and our communities - #ChangeIt
with us.
Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily.
At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.
Enquiries
Mr Matt Gibbs, Team Leader, Service Centre - Peninsula, Support Services & Engagement,
Position Description
IT Service Centre Support Officer
Closing Date
Monday 1 May 2023, 11:55pm AEST
**Supporting a diverse workforce
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