Service Desk Analyst

3 weeks ago

Coburg, Australia Centorrino Technologies Full time

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies

At Centorrino Technologies, we're not just another tech company - we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our remarkable eNPS score of 74 is a testament to our unwavering commitment to cultivating an extraordinary culture.

But we're not stopping there. We're on a mission to redefine the customer experience, eliminating everyday friction for our valued clients. Join us in building a truly exceptional company, dedicated to continuous improvement.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for an experienced Service Desk Analyst

**Requirements**:
**Here's what you'll be doing**:

- Maintaining the access life cycle for our clients’ employees from the initial onboarding to the organisation, all the way through to ensuring their access is revoked when they leave the organisation.
- Triage all incoming support requests via phone calls and Tickets
- Handle the Dispatch of staff resources and Delivery of goods.
- Creating, updating, and maintaining relevant client documentation in line with best practice standards.
- Backup Monitoring
- Act in part as an escalation point for service desk and field services teams.
- Support the development and delivery of projects.

**Here's what you'll bring**:

- Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms
- Strong customer service orientation and ability to work well under pressure
- Strong problem-solving skills, with the ability to prioritise and manage multiple tasks simultaneously
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Experience with the education sector and/or interactions with Teaching staff.
- A broad range of experience maintaining environments, accounts, access permissions and troubleshooting issues within Active Directory and the Microsoft 365 suite (Predominantly within Exchange Online, Security\Compliance Centre, 365 Admin Centre, and Azure Active Directory)

**Considered favourably**:

- Prior experience with ConnectWise
- Prior experience with PowerShell scripting
- Confidence in implementing and updating GPOs
- Completion of Microsoft-based certifications
- Completion of an ITIL certification
- Relevant tertiary qualification in the Information Technology or Computer Science field
- Prior experience with Primary Schools or the Education Sector.

**Benefits**

**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
- We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
- We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
- We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

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