Endpoint Administrator

2 weeks ago

Coburg, Victoria, Australia Merri-bek City Council Full time

Hybrid Working #LI-Hybrid**:

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Full time permanent role:

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Monthly RDO:

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Salary: $93k - $102k + Super:


  • Ability to transfer or take LSL (Long Service Leave) within Local Government

About Merri-bek City Council:

Merri-bek City Council is a progressive council of 175,000 residents: one community, proudly diverse.

Our council area sits within the banks of the Merri Creek and the Moonee Ponds Creek, and includes Brunswick, Coburg, Fawkner, Glenroy, Gowanbrae, Hadfield, Oak Park and Pascoe Vale.

Our city is vibrant and energetic, known for its active community, cultural diversity, creative industries and the arts. Our long-term vision has ambitious goals for environmental sustainability, social justice, community wellbeing, and creating great places.

With the Civic Centre located in Coburg, 8 kilometres north of Melbourne's CBD, there are excellent public transport options and great food and cafés right at the doorstep.


Merri-bek Council strives to be a contemporary, innovative and collaborative organisation with a deep commitment to engaging and supporting the Merri-bek community.

Our organisational vision is to be one team, brave and diverse, making a difference.

We pride ourselves on being an inclusive and welcoming workplace. We offer flexible and hybrid work options and genuinely care about providing our staff work/life balance.

With the Civic Centre located in Coburg, 8 kilometres north of Melbourne's CBD, there are excellent public transport options and great food, cafés, parks and a cinema right at the doorstep.

Merri-bek is a great place to live, work and play.

About the role:


This a fantastic opportunity for an Endpoint Administrator who enjoys contact with the community and internal support staff working with a dynamic team to provide customer-focused and efficient Endpoint technical support for Council management and staff.

The role also involves configure and manage Council's fleet of end-user devices which includes PCs, laptops, tablets, phones, and other networked devices.

The position tests, installs and deploys various operating systems using industry standard tools, while maintaining an appropriate balance between security and usability.

The position also acts as a first point of escalation for any issues relating to the IT Service Desk.

Skills and experience require to perform the role:

  • Administer Council's fleet of end-user devices to ensure systems run securely and efficiently.
  • Research and recommend new enduser devices to meet security and business requirements.
  • Ensure Council's fleet of enduser devices meet minimum security and business requirement standards, and proactively administer the lifecycle replacement process.
  • Manage Council's Desktop SOE (Standard Operating Environment).
  • Develop and recommend security policies for approval by the Unit Manager ICT Infrastructure and Services.
  • Respond to security issues and audit findings on a timely basis.
  • Administer antivirus, antimalware and vulnerability assessment tools and remediate security issues in a timely manner.
  • Adopt a continuous improvement mindset and strive for best practice cyber security configuration by researching solutions and consulting with industry bodies.
  • Comply with and assist with the update of Council's Cyber Security Framework, Cyber Security Policy and IT Standards.
  • Provide support, documentation and mentoring for frontline Service Desk Officers.
  • Recommend and implement changes maintaining appropriate documentation.
  • Ensure requests from senior management and Councillors are prioritised in consultation with the Unit Manager ICT Infrastructure and Services.
  • Resolve incident and requests in the IT Service Management platform within agreed service levels.
  • Some afterhours support is required.
  • Use continuous improvement principles (e.g. ITIL) to improve the efficiency and effectiveness of processes and services.

What the role can offer:

  • Monthly RDO
  • Extensive opportunities for training & career development
  • Salary sacrifice options
  • A real sense of worklife balance & flexible work options
  • Employersupported study assistance schemes
  • Wellness programs

Further support offered for our staff:

  • Up to 20-weeks primary & up to 5 weeks secondary parental leave
  • Purchase leave
  • Ceremonial leave
  • Gender affirmation leave
  • Family violence leave

For further information about this position please contact Goran Andonovski on **Merri-bek is focused on diverse representation of the community we serve. With this we value lived experience that could contribute to the shaping of this role and in turn will continue to provide representation and growth of safe and inclusive work culture.

Applications close: 11:30pm, Monday, 12 June 2023.

How to apply:

  • Please note that some documents relating to this position may reference Moreland City Council. We are in the process of updating the councils ne