Service Desk Officer

1 week ago

Coburg, Victoria, Australia Moreland City Council Full time

Hybrid Working #LI-Hybrid**:

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Permanent Full time role:

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Fortnightly RDO:

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Salary: $72k - $77k + Super:


  • Ability to transfer or take LSL (Long Service Leave) within Local Government

About Merri-bek City Council:

Merri-bek is a progressive council with 180,000 residents: one community, proudly diverse.

Our city is vibrant and energetic, known for its active community, array of fabulous festivals, cool pools, eclectic shops and our community of artists and creative industries.

As a Council, we've been supporting our community through difficult times, and our long term vision has ambitious goals for environmental sustainability, community wellbeing, and creating great places.


Merri-bek Council strives to be a contemporary, innovative and collaborative organisation with a deep commitment to engagement with, the Merri-bek community.

With the Civic Centre located in Coburg, 8 kilometres north of Melbourne's CBD, there are excellent public transport options and great food and cafés right at the doorstep.

Merri-bek City Council is a great place to live, work and play.

We pride ourselves on being an inclusive and welcoming workplace. We offer flexible and hybrid work options and genuinely care about providing our staff work/life balance.

Our organisation vision is:
One team brave and diverse making a difference.

About the role:

Skills and experience require to perform the role:

  • Ability to resolve problems and service requests to endorsed standards in an efficient manner to ensure that users experience mínimal inconvenience through IT issues.
  • Ability to manage IT Service Desk tickets, incoming calls, and effectively operate the IT Service Desk system.
  • Day to day decisions are required to ensure a high standard of service delivery whether working on the IT Service Desk or installing equipment for a user.
  • Ability to manage user problems after hours and utilise the resources available and processes to be followed to affect a quick resolution.
  • Communicate with the Unit Manager ICT Infrastructure and Services on a regular basis to enable each to keep up to date on current issues.
  • IT support and working in an IT Service Desk environment
  • Track record and desire to provide excellent customer service and support to users and management
  • Experience in teaching staff how to use standard IT hardware and software
  • Communication skills oral and written
  • Ability to work in a team and operate unsupervised at times
  • Experience in configuring and deploying PC hardware and software
  • Problem solving skills.
  • Knowledge of mobile technologies including Apple and Android devices.
  • An understanding of the principles of data and voice network operation and troubleshooting.
  • An understanding of antimalware products and software capability.

What the role can offer:

  • Fortnightly RDO
  • Extensive opportunities for training & career development
  • Salary sacrifice options
  • A real sense of worklife balance & flexible work options
  • Employersupported study assistance schemes
  • Wellness programs

Further support offered for our staff:

  • Up to 20 weeks primary & up to 5 weeks secondary parental leave
  • Purchase leave
  • Ceremonial leave
  • Gender affirmation leave
  • Family violence leave

For further information about this position please contact Goran Andonovski on **:
Merri-bek is focused on diverse representation of the community we serve.

With this we value lived experience that could contribute to the shaping of this role and in turn will continue to provide representation and growth of safe and inclusive work culture.


Applications close: 11:30pm, Sunday, 19 March 2023.

How to apply:

  • Please note that some documents relating to this position may reference Moreland City Council. We are in the process of updating the councils new name of Merribek City Council.

Our Commitment:


In May 2021, Merri-bek Council adopted a revised Statement of Commitment to Wurundjeri Woi-wurrung People and Aboriginal and Torres Strait Islander communities of the municipality.

The statement recognises the Wurundjeri Woi-wurrung people as the traditional owners of the lands and waterways of our municipality.

Merri-bek City Council is committed to being a Child Safe Organisation and has zero tolerance for child abuse.

We believe children and young people have the right to be and feel safe and that their safety and wellbeing is the responsibility of everyone.

You can read more about our Child Safety Commitment Statement on our website.

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