Collections Specialist

6 months ago

Sydney, Australia PERSOLKELLY Full time

.

**About the Company**:
**3M**

**About the Role**:
3M are currently recruiting for an experienced Customer Resolution/ Collections specialist to join their new Healthcare Business. 3M is establishing twoindustry-leading companies, creating value through the spin-off of its Health Care business. This new Health Care Company will be a leading global diversified health technology company with:

- Proven category leadership
- Exposure to attractive end-markets
- Innovation mindset driving improved patient outcomes
- Collaborative customer relationships
- Deep global regulatory experience
- Operational excellence and strong cash flow
- Strong sales growth and profitability with significant recurring sales

This role is positioned to drive the success of the "New Health Care Company".

**Your main duties and responsibilities will include**:

- Securing efficient AR collection and actively resolving overdue invoices with the customer
- Monitoring and managing credit parameters, payment terms and exception requests in conjunction with Credit Team
- Managing customer complaint cases to ensure disputes are reconciled in a timely manner with good customer service and internal communication
- Becoming an expert in & positively influencing the payment behaviour of the customer as appropriate, depending on the business model and type of customer
- Driving to improve key performance indicators (KPIs) within your team
- Supporting the Area Leader with data sharing, customer background and general reporting for your area as required. Supporting the Cash & Collections team, and providing back up for the Accounts Receivable / Collections personnel
- Working collaboratively with customers to ensure timely AR collections
- Proactive management of past due balances
- Three years of experience in either customer service, customer issue resolution or accounts receivable roles
- Additional experience in customer service or complaints management desirable
- High level of comfort working across multiple complimentary software platforms to complete a task eg, Salesforce CRM, various ERP systems, various reporting systems
- Intermediate Excel skills - basic formula would be helpful
- Ability to communicate clearly, build relationships and discuss financial matters with customers
- Good time management skills, organized and reliable
- Thrive under pressure with multiple tasks on hand; able to prioritise and identify issues that require escalation or wider stakeholder engagement
- Customer first mindset, creating win win outcomes
- Results and KPI driven, balancing short and long term benefits
- Ability to take ownership and make informed decisions whilst working under pressure
- Experience in within FMCG/Credit Claims processing is needed
- Sound investigative skills, with great attention to detail

This is a 12 months contract position with a possibility for extension.

**APPLY NOW**

PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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