Operations Coordinator

4 weeks ago

Brisbane, Australia Queensland Health Full time

About the Health Contact Centre (HCC)
The HCC is part of the Queensland Government's commitment to addressing the growing demand in health services in Queensland. The HCC operates 24 hours a day, seven days a week delivering confidential telephone assessment and information services to the people of Queensland. The HCC strives to educate and empower people to make informed choices about their health and health care, promoting better health through the delivery of evidence-based clinical practice. Since its inception, the HCC has expanded to provide a wide range of services that can be accessed by the public via the phone numbers 13 HEALTH (13 43 25 84), 13 QUIT (13 7848) or online.

**HCC Services include**:

- General health information and details of service providers.
- Health alerts & contract tracing - such as communication during adverse events and disease outbreaks.
- Triage nursing advice - 24/7 symptom assessment, home treatment advice, referral, information & crisis intervention.
- Child health and parenting advice - parenting support and advice for providers of 0-5 year olds.
- Self-Management of Chronic Disease - evidence-based self-management for those with chronic disease.
- Immunisation programs - follow up for those overdue for immunization.
- Rapid Response Campaigns - such as waitlist management audits.
- Quitline counselling and support - support for Queenslanders to quit smoking.
- Schedule 8 Enquiry Service - support for clinicians related to prescribing Schedule 8 drugs.
- 13HEALTH Webtest - additional testing options for young people at risk of STIs.
- Health Practitioner Access to the Viewer (HPTV) Opt out Service
- Way to Wellness - risk assessment and referral to lifestyle programs and services.
- Termination of Pregnancy Act - tele-triage to determine appropriate point of care.
- Intentional contamination of food - for notifications of suspected contamination of food.
- Ryan's Rule clinical Review - support patients and families to request clinical review of the patient.
- Missing Persons search - support QPS to locate missing persons that may have accessed a health service

On any given day the HCC has approximately 3000 interactions with Queenslanders via multi
- channel service delivery models providing primary and preventative health care.

**What we are looking for**:

- Demonstrated experience in team and operational management, including coordinating and monitoring work priorities, planning ahead, and allocating tasks to ensure effective use of resources and high-quality service delivery in a multifaceted service environment.
- Demonstrated analytical, conceptual and problem-solving skills, including the ability to develop and implement remedial strategies as required.
- Demonstrated ability to provide leadership and maintain a collaborative, supportive, and effective working environment to a diverse team of counsellors.
- Well-developed interpersonal, written and oral communication skills, including the ability to negotiate, advice, influence others and work collaboratively with people to make decisions.
- Demonstrated ability to provide direct technical systems support and troubleshoot ICT issues

**Mandatory qualifications and other requirements**:

- Previous experience with Microsoft CRM and the Genesys Workforce Management software suite would be highly regarded but not essential.
- It is a condition of employment for this role, for the employee to be, and remain, vaccinated against COVID-19 as per the Queensland Health Human Resources Policy B70.

Benefits of working with the Department of Health By joining the Department of Health you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. You will enjoy a variety of benefits, including:

- Competitive govt salary + up to 12.75% employer superannuation and leave loading
- Flexible working arrangements available that offers work/life balance
- Employee Assistance Program
- Salary packaging
- Career training and development opportunitiesThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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