Instructional Design and Delivery Lead

3 weeks ago

Sydney, Australia HSBC Full time

-Job description

**Some career choices have more impact than others.**

Our ambition is to become Australia’s #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. In our Wealth and Personal Banking (WPB) Business we are investing in long term growth including investing in the capability of our people and helping them reach their potential. We are transforming how we serve our customers, making it easy for them to bank with us.

This role will see you finding new opportunities, ideating on how to improve our training and people capability program and building and delivering transformational change. You will partner with our Branches, Contact Centre and Virtual teams and key stakeholders across, Product, Risk, Compliance and Learning & Development and to develop local solutions and drive this transformation.

As the Instructional Design & Deliver Lead you will be responsible for the design and delivery of training strategies for WPB Channels business. Working with various stakeholders to review, analyse and determine the training needs of our people including the method, approach and designing training programs. Sound technical skills with knowledge of e-learning techniques and developing e-learning material as well as strong and demonstrated experience in the design and delivery of face-to-face learning programmes and instructional design principles.

**Responsibilities**:

- Design and create quality learning experiences to best fit business and stakeholder requirements.
- Develop and customize resources to create engaging and interactive learning experiences.
- Provide guidance and quality oversight for all learning resources created.
- Lead deployment planning and localization of Channels technical learning curriculum.
- Develop innovative and blended learning programs to support the business ensuring a cycle of continuous improvement.
Requirements

**Requirements**:

- Relevant experience creating learning material for a broad range of audiences across a range of organizational complexity.
- Strong understanding of instructional design principles.
- Exceptional planning and organizational skills with the ability to prioritise tasks.
- Excellent written and verbal communication skills and be able to identify issues and develop effective solutions.
- Strengths in analysis and creativity.
- Sound technical skills and familiarity with current e-learning technologies and proficiency in developing e-learning material.
- The Retail Banking environment is highly regulated, so a good understanding of relevant regulations and compliance requirements.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment.

Applications from First Nations peoples are encouraged.

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