Client Service Officer

3 weeks ago

Parramatta, Australia Ashdown Consulting Full time

$35 p/h + super
- 3 Month Contract
- Parramatta

**Client Service Officer | 3 Month Contract | $38.67 p/h Inc. Super**
- **$35 p/h + Super**:

- **3 month contract**:

- **Parramatta**

**About the Company**

This is an exciting opportunity for a Client Service Officer to join a NSW Government Organisation based in Parramatta on a 3 month contract. In this role you will be responsible for delivering high quality, consistent, empathetic and timely services to clients.

**About the team**

You will be apart of a highly professional and dedicated cohort who value customer service.

The Team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.

**About the Role**
- Ensure a coordinated approach to client matters by working closely with team members.
- Actively listen to the concerns and enquiries of clients and stakeholders and work to resolve issues across the different business streams.
- Work closely with staff from NSWTG Branches, Legal and Professional Service teams and Public Guardian to achieve quality outcomes focused on customer need.
- Utilise the required systems and processes to support the management of client matters and actively suggest improvements.
- Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required.

**About You**
- Receive direction and escalate issues as necessary.
- Obtain specialist information and advice for client matters.
- Provide quality services to clients through consultation.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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