Client Services Officer
1 week ago
We have not one, but three exciting opportunities available for Client Service Officers to join this growing state-government departments team.
If you are a dynamic individual and enjoy delivering high-quality services that prioritise customer excellence, then this role is for youIf you are ready to make a significant impact and grow professionally, we want to hear from you
What Is On Offer?
Positions Available: 3
- Duration: ASAP 31/03/2024
- Pay Rate: $35 $41.59 per hour plus super
- Location: Parramatta
- Work Hours: Monday to Friday, 9 am to 5 pm 7.5hr day onsite presence
As a Client Service Officer, you will play a pivotal role in commitment to providing reliable, timely, and customer-centric services.
- You will be at the forefront of client interactions, managing transactions, handling individual client caseloads, and demonstrating a keen understanding of when to escalate matters appropriately.
- Collaborate closely with team members to ensure a coordinated approach to client matters.
- Actively listen to client concerns and inquiries, working diligently to resolve issues across different business streams.
- Utilise designated systems and processes to manage client matters, proactively suggesting improvements where necessary.
- Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer as required.
- Financial exposure, preferably in an insurance background as you will be providing guidance recommendations to those in the community who need support.
- Strong communication and interpersonal skills to speak with customers and create a positive experience for them.
- Government background preferred.
- Ability to work independently and as part of a collaborative team.
- Demonstrated problemsolving abilities.
If you are interested in this position, please click the appropriate link. For a confidential discussion, please contact Andrew Saltos on
Salt is acting as an Employment Business in relation to this vacancy.
Job Information:
- Job Reference: JO
Salary: AU$3
- AU$41.59 per hour
- Salary per: hour
- Job Start Date: ASAP
- Job Industries: HR & Business Operations
- Job Locations: Parramatta
- Job Types: Contract
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