Client Services Officer

1 week ago


Parramatta, New South Wales, Australia Salt Recruitment Full time

We have not one, but three exciting opportunities available for Client Service Officers to join this growing state-government departments team.

If you are a dynamic individual and enjoy delivering high-quality services that prioritise customer excellence, then this role is for you

If you are ready to make a significant impact and grow professionally, we want to hear from you

What Is On Offer?

Positions Available: 3

  • Duration: ASAP 31/03/2024
  • Pay Rate: $35 $41.59 per hour plus super
  • Location: Parramatta
  • Work Hours: Monday to Friday, 9 am to 5 pm 7.5hr day onsite presence
What Will You Be Doing?


As a Client Service Officer, you will play a pivotal role in commitment to providing reliable, timely, and customer-centric services.


  • You will be at the forefront of client interactions, managing transactions, handling individual client caseloads, and demonstrating a keen understanding of when to escalate matters appropriately.
  • Collaborate closely with team members to ensure a coordinated approach to client matters.
  • Actively listen to client concerns and inquiries, working diligently to resolve issues across different business streams.
  • Utilise designated systems and processes to manage client matters, proactively suggesting improvements where necessary.
  • Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer as required.
What Will You Need To Succeed

  • Financial exposure, preferably in an insurance background as you will be providing guidance recommendations to those in the community who need support.
  • Strong communication and interpersonal skills to speak with customers and create a positive experience for them.
  • Government background preferred.
  • Ability to work independently and as part of a collaborative team.
  • Demonstrated problemsolving abilities.
How To Apply

If you are interested in this position, please click the appropriate link. For a confidential discussion, please contact Andrew Saltos on

Salt is acting as an Employment Business in relation to this vacancy.

Job Information:

  • Job Reference: JO


Salary: AU$3
  • AU$41.59 per hour
  • Salary per: hour
Job Duration: 4.5 Months

  • Job Start Date: ASAP
  • Job Industries: HR & Business Operations
  • Job Locations: Parramatta
  • Job Types: Contract


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