Account Business Co-ordinator

2 weeks ago

Canberra, Australia DXC Technology Full time

**Flexible location with anywhere in Australia**, work from home arrangements
- Australian citizenship essential to be able to support federal and other government clients

**Why join DXC Technology?**

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world.

At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology.

**What you will be doing**

As a business coordinator - working closely with an Account Business Manager (ABM), focus on high-level services and relationship co-ordination between the Client and DXC, you will be the initial point of operational engagement.

You & the ABM will provide Account Executives guidance and co-ordination to reach success in the form of sustainable, profitable and growing business as a trusted business advisor. While ensuring professional seamless service to our clients, you will govern account activity to ensure deliverables are executed against strategic agenda on time, with quality and aligned to client priorities. You will play a key role in enabling revenue growth, driving margin optimisation, continuously improving business processes and strengthening employee experience to empower and retain our top talent.

**What will keep you busy**

In more specific terms, under the guidance of the ABM you will:

- Ensure milestone & targets are clear and communicated to the team
- Contribute to Client survey planning
- Participate in process improvement initiatives leveraging best practice from industry
- Ensure DXC performance requirements related to the Client’s strategic business planning (business, strategic options, business assessment, and business operating plans) requirements are met
- Support the AE with management reviews, contract renewals and variations, account management cadence and financial governance
- Maintain account Risk Register
- Act as the single point of contact (SPOC) for all account business operations & commercial related matters
- Provide the client interface for any business operations matters, and is accountable for client business operation satisfaction as a part of Client Satisfaction Survey process
- Work with Client counterpart (s) to manage and meet commitments, requirements, expectations, and to resolve where possible, any issues raised by the Client
- Be the main interface with CCM (Commercial & Contract Manager) to drive resolution of commercial issues
- Assist Project Management to develop gap plans
- Identify and drive opportunities to improve margin
- Co-ordinate Client Satisfaction process and improvement plans

**The skills you will bring**
- Demonstrable experience in IT outsourcing within Account, delivery or Business Operations
- Understanding and interpreting IT contract language
- Commercial & negotiation skills
- 3rd party contract management and procurement
- Financial acumen (incl. billing, invoicing and P&L)
- Excellent communication skills, working across different levels of the organisation, up, lateral and down including Executive level
- Risk Management
- Sales & deal pursuit support
- Time management & multi-tasking

**Clearance**

To be eligible for this position you must:

- Be an Australian citizen
- Abl to obtain and maintain Baseline Australian Defence security clearance

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include:

- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and

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