National Rostering Manager

3 weeks ago

Keilor Park, Australia Zoom Recruitment Pty Ltd Full time

Mentor, lead and manage a team of 9 Rostering Coordinators
- National labour hire business servicing blue chip clients 24/7 operation
- Based in Keilor Park/Generous salary package commensurate with experience

**About us**:
Zoom Recruitment aims to solve the human challenges for businesses and create opportunities for workers, specialising in the light industrial, civil, construction and commercial industries.

We never compromise on our most precious resources - our people.

**great base salary package with room to grow.**

With a national footprint and further projected expansion, Zoom provides dynamic and rewarding career progression opportunities along with on the job training and mentoring.

We are seeking an experienced
**Contact Centre Manager **who is passionate about delivering customer excellence.

**Reporting to the Senior Leadership team, your responsibilities will include**:

- Leading a centralised rostering team to ensure consistent, efficient, timely and effective rostering services for our national clients. There are currently (9) people in the team.
- Developing and maintaining professional, client centric relationships with Internal and External Stakeholders.
- Mentoring, coaching and managing Rostering Coordinator to ensure service agreements are met.
- Building capability and managing resources to ensure reliable, consistent level of service and ability to process 24/7 rosters
- Liaising with the Senior leadership team to address and resolve any issues that may arise
- Ensuring compliance is achieved at all times with a high degree of accuracy.

**To be successful, you will need to be able to demonstrate the following skills, experience and attributes**:
You will have previous experience managing teams, specifically within a high volume national role
- ideally you are either working as a Contact Centre Manager or Rostering Manager.

**You will be able to confidently demonstrate and answer YES to the following**:

- Able to work in a fast paced environment where no two days are the same
- Customer Service excellence and stake holder engagement
- Solid people management experience including the ability to mentor and upskill team members.
- Sound time management, planning and organisational skills with the ability to prioritise and work to tight deadlines
- A calm and level headed demeanour.
- Outstanding communication skills (verbal and written)
- Previous experience working within high volume, fast paced environments
- Process and systems orientated with a good eye for detail.
- Problem solving and lateral thinking ability.
- Approachable personality and the ability to keep your team engaged and on track.
- A generous, highly competitive salary package
- Autonomy to be involved in making key decisions that relate to the national Contact centre
- A dynamic, fun and collaborate environment and culture where no two days are the same
- Scope for advancement and a leadership team that will want to hear your ideas and feedback on how to best manage this key function within the business.
- A down to earth culture where individuality and diversity is welcomed and supported.

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