Service Manager

3 weeks ago

Sydney, Australia Commonwealth Bank Full time

**Inclusive, flexible and collaborative work culture**:

- **Access to cutting edge technology tools and platforms**:

- **Limitless learning and development opportunities**:

- **International collaboration and ITSM delivery**

**See Yourself in the Team**

End User Experience (EUX), a part of our Global Technology Services (GTS) function, build, run and monitor some of CommBank’s largest technology platforms and systems. The role we play and the work we do empower our people to achieve more, thus providing our customers with better outcomes. Joining EUX means you’ll be working with a group of multi-disciplinary specialists dedicated to delivering the best workplace technology experience for our colleagues across the Group. We’re focused on providing the latest tools, technology, and resources to enhance collaboration, drive innovation and build tomorrow’s bank, today.

**Your Impact and Contribution**

As someone who never shies away from a challenge, let us present ours to you. We’re working to re-architect and modernise our operating landscape, enabling our colleagues to provide seamless solutions to millions of people. We have a relentless focus on innovation and keeping the bank operational & secure. And we want your help.

As the Service Manager for our International Technology stack, Onshore Print, Telephony, and macOS environments, you will be responsible for ensuring the ongoing governance and compliance of these essential services, across internal teams and vendor delivered products. You will be the custodian of all Incident, Change, Problem, Risk and Vulnerability Management processes, ensuring the effective implementation of the ITIL best practice guidelines in delivering to Group standards for IT Service Management.

**About You**

A suitably experienced IT Service Manager with demonstrable success in delivering best practice ITSM using the ITIL framework.
- An understanding of various EUC tech stacks in an enterprise environment, especially around Telephony, Print, and desktop endpoints
- Experienced in vendor partnering, governance and management
- Well developed interpersonal and stakeholder engagement skills
- High level project and process management skills
- Competence in navigating ambiguity to make data driven decisions
- Detailed reporting capability including good written command of English
- Ever curious, staying up-to-date with industry trends and best practices for the technology stack

**What's in it for you**

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. You’ll be empowered to do your best work and contribute to the future success of the Group. We really love working here, and we think you will too.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 08/06/2023

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