Executive Manager

3 months ago

North Melbourne, Australia Safe Steps Family Violence Response Centre Full time

**Introduction**:
Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.
Our vision is safety, support and respect for all victim-survivors of domestic and family violence.
Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.
The Executive Manager Practice Excellence, Domestic and Family Violence will be responsible for specific projects and quality improvement activities to support accreditation, requirements of contractual service agreements and our service expansion initiatives.
**Description**:
**SALARY**: $140,000 + Super + Salary Packaging benefits
**CONTRACT TYPE**: Permanent Ongoing
**NUMBER OF PLACES**: 1
KEY RESPONSIBILITIES
Professional practice
- Provide authoritative best practice advice and guidance to staff, based on evidence and, where applicable, professional standards
- Provide complex client case/conditions consultations and support
- Facilitate Complex Case Panel sessions, professional supervision and training
- Ensure the Quality Framework, Practice Manual, systems and processes within Safe Steps are up to date and fit for purpose
- Monitor SLA’s, KPI’s and other metrics as a way of measuring service quality
- Participate in accreditation readiness activities

Quality and Service Improvement
- Ensure that Quality and Practice Frameworks reflect best practice and are fit for purpose across Safe Steps
- Drive a culture of continuous quality improvement and lead activities to improve service quality and client experience

Supervision, Training and Professional Development
Develop, enable and facilitate a professional supervision model across Safe Steps
Drive service-related training and professional development
Support student internships and placements
**Skills and Experiences**:
KEY SELECTION CRITERIA
Essential
- Degree in Psychology, Social Work, or other relevant qualification or equivalent experience
- Knowledge of and experience in a service delivery environment for family violence issues, crisis interventions, mental health, relationship, and child abuse
- Expertise in developing policies, programs, training to support staff deliver high-quality service, and maintaining framework documents.
- Extensive practice supervision experience, both individual and group
- Demonstrated experience in leading people to outcomes and driving a positive culture
- Demonstrated project and program management experience
- Demonstrated ability to monitor quality indicators and adjust practice in response
- Willingness to commit to the living expression of Safe Steps values; Integrity, Diversity and Empowerment
- Experience in promoting diversity, inclusion, and equity within an organisation.
- Understanding of the unique challenges faced by priority groups including the LGBTIQ+ community and strategies to address them.

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