Team Manager Business Banking Associates Merchant

4 weeks ago

Perth, Australia Commonwealth Bank Full time

**The Opportunity**:
The Business Banking Contact Centre Leadership team is looking for a Team Manager for the Merchant Service Helpdesk.

Based in Perth, this leader would support one of our Contact Centre Merchant Service teams.

**Merchant Services - what they support**

24x7, 365 days the BBS Merchant Service Contact Centre supports
- general queries and technical issues relating to CBA EFTPOS terminals and other Merchant products
- Merchant retention both inbound and outbound calls
- Specialist Corporate Card support

**Your Responsibilities**
- Successful delivery of quality service to customers and business partners (internal & external)
- Effective coaching of your people to ensure they are able to meet and exceed their performance targets & NPS goals
- Continual review and improvement of business practices and processes
- Working with the Contact Centre Manager to plan and successfully implement change initiatives
- Development of a high performance culture in line with CBA’s vision and values
- Management of operational risk and compliance controls

**Business Outcomes**
- Day to day responsibility for meeting business objectives across a range of Key Performance Indicators as set by your Contact Centre Manager, Executive Manager and the wider business
- Work with your Contact Centre Manager, Executive Manager, peers and people to lead a contact centre focused on providing exceptional customer service, increasing first point resolution and reducing contact volumes through driving self-service initiatives
- Manage all aspects of your direct reports, providing your people with leadership, coaching and support so that they are able to be their best and meet our quality performance objectives
- Drive employee engagement to maintain a positive culture within your team and across the wider business

**People Outcomes**
- Lead and develop your people to support the Bank’s culture of customer focused service which includes managing the day to day performance of your team
- Engage team members to work together to achieve results, build a sense of ownership and pride in service outcomes
- Passionately coach, mentor and lead your team to ensure the delivery of exceptional customer service and resilience, building customer engagement for the CBA brand
- In line with the CBA Values, build diverse teams, supporting flexibility and creating a culture where people feel safe (and are encouraged) to speak up
- Act as a role model by consistently displaying leadership behaviours that encourage productive working relationships and a strong performance culture

**What will help you succeed?**
- Experience in managing and/or coaching people
- A strong understanding of traditional contact centre metrics
- Ability to lead change and deliver business results
- Strong verbal, written and numeracy ability
- Intrinsically motivated to achieve results and develop your skills as a people leader on a daily basis
- Good team player able to provide clear leadership and drive for team success

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 01/12/2024

  • Team Manager Business Banking Associates Merchant

    3 weeks ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Team Manager Business Banking Associates Merchant Services Perth **The Opportunity**: The Business Banking Contact Centre Leadership team is looking for a Team Manager for the Merchant Service Helpdesk. Based in Perth, this leader would support one of our Contact Centre Merchant Service teams. **Merchant Services - what they support** 24x7, 365 days the...

  • Institutional Banking Operations Associate Role

    4 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    Role OverviewAs an Associate in Institutional Banking Client Services, you will be the primary point of contact for our clients to manage their Transaction Banking queries and needs.Job DescriptionWe are seeking a highly motivated individual to join our team as an Associate. In this role, you will provide critical support to clients across a full suite of...

  • Associate - Institutional Banking Operations

    2 months ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Associate - Institutional Banking Operations **Do work That Matters.** Alongside this vital service delivery operations role, IBCS provides critical risk management and controls, maintaining and enhancing clients and business partners assets and reputation. This is a fantastic role and team to learn more about how CommBank provides critical banking...

  • Associate - Institutional Banking Client Services

    3 months ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Associate - Institutional Banking Client Services **Do work That Matters.** Institutional Banking Client Services (IBCS) is a dynamic, multi-faceted operations team that partners with Institutional Banking and Markets (IB&M) to deliver Transaction Banking solutions to Institutional Banking and Corporate clients. Alongside this vital service delivery...

  • Associate - Institutional Banking Operations

    2 months ago

    Perth, Australia Commonwealth Bank Full time

    **Do work T **hat Matters **.** Alongside this vital service delivery operations role, IBCS provides critic al risk management and controls, maintaining and enhancing clients and business partners assets and reputation. This is a fantastic role and team to learn more about how CommBank provides critical banking products and services to large businesses &...

  • Associate - Institutional Banking Client Services

    3 months ago

    Perth, Australia Commonwealth Bank Full time

    **Do work T **hat Matters **.** Institutional Banking Client Services (IBCS) is a dynamic, multi-faceted operations team that partners with Institutional Banking and Markets ( IB&M ) to deliver Transaction Banking solutions to Institutional Banking and Corporate clients. Alongside this vital service delivery operations role, IBCS provides critic al risk...

  • Business Banking Associate Perth

    2 weeks ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Business Banking Associate Perth **See yourself in our team** You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do. As a Business Banking Associate you will receive incoming calls and provide a premium...

  • Business Banking Associate Perth

    2 months ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Business Banking Associate Perth **See yourself in our team** You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do. As a Business Banking Associate you will receive incoming calls and provide a premium...

  • Business Banking Leadership Role for Merchant Service Helpdesk

    3 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    Company OverviewThe Commonwealth Bank of Australia is a leading financial institution that provides a range of banking and financial services to individuals, businesses, and institutions.We are committed to delivering exceptional customer service and creating a positive impact in the communities we serve.Job Title: Business Banking Team Manager - Merchant...

  • Business Banking Associate Perth

    2 months ago

    Perth, Australia Commonwealth Bank Full time

    **See yourself in our team** You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do. As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over...

  • Business Banking Associate Perth

    2 months ago

    Perth, Australia Bankwest Full time

    See yourself in our team You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do. As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the...

  • Business Banking Contact Centre Associate Perth

    1 week ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Business Banking Contact Centre Associate Perth **See yourself in our team** You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do. As a Business Banking Associate you will receive incoming calls and...

  • Business Banking Contact Centre Associate Perth

    2 weeks ago

    Perth, Australia Commonwealth Bank Full time

    **See yourself in our team** You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do. As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over...

  • Leadership Opportunity for Merchant Services Team Manager

    3 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    Job OverviewWe are seeking an experienced Leadership professional to join our Business Banking Contact Centre in Perth as a Team Manager for the Merchant Service Helpdesk. This role is part of our leadership team that supports one of our Contact Centre teams.The ideal candidate will be able to work full-time on a rotating shift between 7am and 9pm, Monday...

  • Merchant Payment Specialist Perth

    1 month ago

    Perth, Australia Commonwealth Bank Full time

    **Your Business** Business Payment Solutions (BPS) supports the Transaction Banking needs of the Commonwealth Bank of Australia’s Business Banking customers. **Your Team** The Business Payment Solutions Team plays a critical role in ensuring the financial wellbeing of business customers within the Business Banking Services Industry. **Your Impact &...

  • Senior Business Banking Manager

    4 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking a Senior Business Banking Manager to join our team in Perth. As a key leader, you will be responsible for supporting one of our Contact Centre Merchant Service teams.The successful candidate will work full-time on a rotating shift between 7am and 9pm, Monday – Friday. This role offers a unique opportunity to develop your skills...

  • Business Banking Manager

    3 months ago

    Perth, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: WA- Perth inner **Business Banking Manager - Perth North** Our Perth North team are looking for an experienced Business Banking Manager to join the team to manage a diverse portfolio of SME customers that cover the Perth North sector, the role is housed out of our Business Banking Centre Osborne Park. - **We...

  • Key Account Manager

    6 months ago

    Perth, Australia Universal Business Team Full time

    The Company Established over 30 years ago, our client is a successful manufacturer of high-quality polyethylene products to the Agriculture, Resources and Construction industries. With headquarters in Dalwallinu, WA and offices across the region, our client has experienced exponential success since inception, with both organic and acquisitive growth, and is...

  • Brand Representative

    7 months ago

    Perth, Australia Oriental Merchant Full time

    **Oriental Merchant **is a leading importer and distributor of authentic Asian groceries, supplying supermarkets with brands that are familiar throughout the Asia Pacific. We have a presence nationally, as well an international portfolio in New Zealand, Europe, Canada, Japan and the UK. To keep up with the demand and our expanding business we are looking...

  • Brand Representative

    8 months ago

    Perth, Australia Oriental Merchant Full time

    **Oriental Merchant **is a leading importer and distributor of authentic Asian groceries, supplying supermarkets with brands that are familiar throughout the Asia Pacific. We have a presence nationally, as well an international portfolio in New Zealand, Europe, Canada, Japan and the UK. To keep up with the demand and our expanding business we are looking...