Australia Technical Support

2 months ago

Sydney, Australia Ecoflow Full time

Key Tasks and Responsibilities
- Responsible for after-sales customer service technical Q&A in overseas regions, remote troubleshooting, traveling to solve problems on site when necessary.
- Responsible for collecting and analyzing early product launch problems, batch problems, major quality problems, and giving attribution analysis of materials, design, R&D, process, etc. in conjunction with the first site.
- Responsible for writing after-sales standard FAQ documents (for internal and external customers), maintenance manuals, technical support manuals, product quality problem program notification, etc.
- Responsible for overseas important channels, agents, ODM customers and other important customers new product launch training, thematic technical training, remote and on-site training guidance.
- Supporting overseas marketing and sales teams, providing relevant training to customers and pre-sales engineering staff to ensure smooth project implementation.
- Assist overseas sales team to handle various international after-sales emergencies, crisis events, complaints and quality incidents from a technical level.
- Responsible for the training and upgrading of technical skills of newcomers from overseas and other members of the after-sales team.

Skills / Attributes Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical:

- Computer, communication, electronic engineering, automation and other science and technology majors preferred.
- Clear logical thinking, strong presentation skills, able to independently execute document production and training.
- Proficiency in office software, strong data analysis and processing skills and document production and presentation skills.
- Short-term travel to support related projects according to project requirements.

Behavioral:

- Positive and enthusiastic personality and approach to work
- Ability to take right decisions, strong sense of ownership and accountability
- Organised, accurate, with ability to multi-task
- Excellent written and verbal communication
- Willing to learn new skills and grow with the company

Qualifications [EDUCATION and/or EXPERIENCE]
- Bachelor degree or above
- 2 years of pre-sales / after-sales related technical support / FAE / training work experience.

Language Requirement
- Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.

Pay: $78,000.00 - $88,000.00 per year

**Benefits**:

- Life insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor Degree (required)

**Experience**:

- new energy facilities and equipment technical support: 3 years (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Expected Start Date: 17/04/2023

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