Guest Services Host

2 days ago

Gold Coast, Australia Village Roadshow Limited Full time

**Guest Services Host**

**$24.82 per hour Part Time**

**Sea World, Main Beach, Gold Coast**

**About the role**:
The role of a Guest Service Host is to participate in the day to day operation of the Guest Services Office, Animal Adventure Centre and Reception desk at Sea World. You will be required to demonstrate a superior knowledge of Sea World’s attractions, products and services whilst maintaining professional and friendly customer service
skills.
- Must be available to work a 7-day rotating roster between the hours of 8.30am to 5.30pm on any day including weekends, school holidays and evening function work_

**Duties**:

- Assist lost and found enquiries in accordance with set procedures
- Process Animal Adventure bookings and ticket upgrades
- Conduct VIP escorts and park familiarisations
- Handle feedback or complaints and solve/follow up in accordance with set
procedure
- Conduct Main Reception duties including answering switchboard calls, mail/courier processing, daily reporting of park operations etc.
- Respond and participate in emergency situations if necessary, in line with
policy and procedures
- Provide a thorough knowledge of all Village Roadshow Theme Parks
properties

**Skills and Experience**:

- Well-developed organisational skills and strong administrative skills
- Previous reception experience with communication systems and/or switchboard experience
- A positive, friendly and enthusiastic personality
- A professional attitude and exceptional level of customer service
- Proven conflict resolution and complaint handling skills
- Ability to use initiative to solve problems quickly and efficiently
- Must be available to work a seven-day rotating roster, including weekends,
school holidays and evening functions
- Current Provide First Aid and CPR certificate, or willing to obtain this
qualification prior to commencement

**Benefits**:

- Unlimited free entry to our theme parks
- Food and beverage and retail discounts
- Unique team member events
- Opportunity for professional development

**About the company**:
Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic environment whilst ‘_Creating joy and memories that last lifetimes’_

  • Guest Services Host

    2 weeks ago

    Central Coast, Australia NRMA Motoring & Services Full time

    Are you 100% customer focused and driven to provide top notch guest services? Do you have a positive attitude, vibrant customer service skills and the ability to work as part of a dynamic front office team. Take a career road trip with us at NRMA Ocean Beach Holiday Resort, at Umina Beach, where everyday is a holiday! As the Guest Services Host (Front...

  • Guest Services Host

    2 weeks ago

    Central Coast, Australia Nrma Motoring & Services Full time

    Are you 100% customer focused and driven to provide top notch guest services? Do you have a positive attitude, vibrant customer service skills and the ability to work as part of a dynamic front office team.Take a career road trip with us at NRMA Ocean Beach Holiday Resort, at Umina Beach, where everyday is a holidayAs the Guest Services Host (Front Office...

  • Guest Services Host

    2 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Services Host** **$24.82 per hour Part Time** **Sea World, Main Beach, Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts throughout our properties and access to...

  • Guests Services Host

    2 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Job no**: 502815 **Work type**: Part time **Guest Services Host** **$28.18 per hour Part Time** **Movie World / Wet ‘n’ Wild - Oxenford Gold Coast** About the Perks! - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide...

  • Guest Experience Host

    2 weeks ago

    Gold Coast, Queensland, Australia Travel + Leisure Co. Full time

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Guest Experience Host

    2 weeks ago

    Gold Coast, Queensland, Australia Wyndham Destinations Full time

    Overview We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work...

  • Guest Experience Host

    2 weeks ago

    Gold Coast, Queensland, Australia Wyndham Destinations Full time

    OverviewWe Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting...

  • Guest Experience Host

    7 days ago

    Gold Coast City, Australia Travel + Leisure Co. Full time

    We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia IHG Hotels & Resorts Full time

    OverviewAs a Front Office Host you'll assist any of our guests' needs and provide them with a genuine, charming, and friendly welcome and experience. You'll also be a key contributor to making visits memorable and develop great working relationships with internal and external stakeholders. This position is Casual.ResponsibilitiesProvide a genuine, charming,...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia IHG Hotels & Resorts Full time

    OverviewAs a Front Office Host you'll assist any of our guests' needs and provide them with a genuine, charming, and friendly welcome and experience. You'll also be a key contributor to making visits memorable and develop great working relationships with internal and external stakeholders. This position is Casual.ResponsibilitiesProvide a genuine, charming,...