Host Manager

**Company Description**
Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

We are looking for a **Host Manager** to join the Mondrian team.

The Host Manager plays a pivotal role in curating an exceptional guest experience across multiple dining venues. This position ensures seamless management of guest reservations, welcomes and seats guests with grace, and upholds the highest standards of personalised service. Main duties include:
**Reservation Management**
- Manage booking systems to ensure accurate and efficient reservation handling.
- Coordinate with venue managers to optimize table allocation and seating arrangements.
- Confirm reservations and send reminders to guests as needed.

**Guest Relations**
- Exceed guest’s expectation by delivering personalised and professional service to clients and guests.
- Serve as the primary point of contact for guest inquiries and feedback.
- Create and execute a Guest Recognition program that aims to build strong, lasting relationships with key customers, increase their satisfaction, and drive repeat business through a combination of recognition, rewards, and exceptional service.

**Leadership and People Development**
- Recruit, train, and lead the host team members and support staff, fostering a culture of excellence and collaboration.
- Develop and implement training programs to enhance the team’s skills and knowledge in event planning and execution.
- Provide ongoing support and guidance to the team, promoting professional growth and a high standard of performance.
- Assist with training new staff on reservation and guest relations procedures.
- Organise the host team roster, roles & responsibilities of each team member.

**Qualifications**
- Demonstrated Host Management experience in a luxury hotel or fine-dining establishment
- Excellent organisational and project management skills, with the ability to manage multiple events simultaneously.
- Strong leadership and team management abilities, with a passion for developing and motivating staff.
- A Queensland Responsible Service of Alcohol (RSA) certification is essential.
- Queensland RMLV and First Aid Certification are highly desirable.
- Experience with POS and Reservations systems such as SevenRooms and Micros Symphony is highly advantageous.
- Able to work rotating shifts including evenings, weekends and public holidays.
- Must have valid Australian Working Rights.

**Additional Information**
**_
Mondrian Gold Coast _**_is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential._