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Community and Customer Engagement Officer

3 months ago

Wollongong, Australia Transport For NSW Full time

**Community and Customer Engagement Officer (12 month temporary opportunity)**:

- Organisation/Entity: Transport For NSW- Job category: Governance- Job location: Wollongong, NSW, AU, 2500- Job reference number: 94250- Employment type: Fixed Term Full-Time- Salary range: $111090.0-$119209.0- **Dynamic Work Environment**:

- **Opportunity to make a real impact, shaping the future of regional NSW**:

- **Temporary opportunity based in Wollongong**

**You care about creating a seamless experience connecting with communities and teams, no matter where you are in NSW.**
***
**Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.**

**In this role, you'll**:
You will assist in the delivery of the full range of internal and external strategic communication and stakeholder engagement services within the South Region. This role will also provide services across community consultation, communications and engagement strategies, customer information and issues management.
- Some key elements of the role include:
- Support in the development, implementation, and evaluation of communication and stakeholder engagement strategies and plans
- Coordinate and provide support in the delivery of events, workshops, and community consultation activities
- Contribute to a program of building community awareness
- Provide specialist advice and services including community consultation, communications and engagement strategies

**Please** click here** to view a copy of the role description**

**About you**

You are a dynamic individual with strong interpersonal skills and a proven ability to develop and maintain collaborative working relationships. Your experience engaging with the community and managing project communications would be seen as an asset to our team. To be successful in this role you will have tertiary qualification in media, communications, public relations or demonstrated experience working in a similar position.

You will also have experience in developing communications plans involving community consultation and engagement. You bring demonstrated achievement in the development and implementation of innovative communications, issues management, information provision and stakeholder and community engagement strategies. Valid driver’s license and capacity to travel occasionally within the region is also essential.

This position is based in Wollongong and offers flexible, hybrid work arrangements. This is a temporary position until 30th June 2025. The salary for this position USS 8 ($111,090- $119,209) per annum plus superannuation.

**Who we are**

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

**This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.**

**Applications close: 11:59pm Wednesday 26th June 2024.**

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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