Reservations Agent

2 weeks ago

Brisbane, Australia Marriott International, Inc Full time

**Job Number** 23091030

**Job Category** Reservations

**Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Brisbane located at 81 North Quay, Brisbane City is hiring a Reservations Agent. You will play an integral role in giving guests efficient service and recognition whether this be directly with the guest or liaising between third party booking services. Responsibilities include but are not limited to:

- Anticipate guest accommodation requirements and offer prompt and efficient service;
- Monitor and complete reports on a daily basis, which indicate both productivity of reservations and room night production;
- Manage Room Type availability and inventory on a daily basis;
- Communicate any events or issues that may have a direct affect to hotels operations and profitability;
- Maintain and update Hotel PMS to accurately track account productivity and regular guest activity;
- Be pro-active in making suggestions for the increased room revenue and room night production;
- Monitor no shows and ensure that details are correct so there is as little inconvenience caused to the guest;
- Create and maintain a team environment including all Front Office Talent, ensuring that they are trained in the Reservations process.

**BENEFITS**
- The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International.
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- Dry cleaning on work clothes
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

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