Reservations Agent

2 weeks ago

Brisbane, Australia Marriott International, Inc Full time

**Job Number** 24022327

**Job Category** Reservations

**Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

**CURATING ORIGINALITY TAKES TALENT**

W Brisbane located at 81 North Quay, Brisbane City is hiring a Reservations Agent. You will play an integral role in giving guests efficient service and recognition whether this be directly with the guest or liaising between third party booking services. Responsibilities include but are not limited to:

- Anticipate guest accommodation requirements and offer prompt and efficient service;
- Monitor and complete reports on a daily basis, which indicate both productivity of reservations and room night production;
- Manage Room Type availability and inventory on a daily basis;
- Communicate any events or issues that may have a direct affect to hotels operations and profitability;
- Maintain and update Hotel PMS to accurately track account productivity and regular guest activity;
- Be pro-active in making suggestions for the increased room revenue and room night production;
- Monitor no shows and ensure that details are correct so there is as little inconvenience caused to the guest;
- Create and maintain a team environment including all Front Office Talent, ensuring that they are trained in the Reservations process.

**BENEFITS**
- The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International.
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- Dry cleaning on work clothes
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • En - Reservation Agent

    4 weeks ago

    Brisbane, Australia IBIS STYLES Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Reservations Agent

    4 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 23091030 **Job Category** Reservations **Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely...

  • Reservations Agent

    4 weeks ago

    Brisbane, Australia AccorHotel Full time

    Company Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...

  • Client & Reservations Agent

    4 weeks ago

    Brisbane, Australia Jivaro Full time

    **About the Role**: We are currently on the search for a Client Reservations Agent for our client BackTrack Adventures, based in Brisbane, QLD. We’re looking for someone who can contribute to the day-to-day management and growth of Back Track Adventures’ tour portfolio through the friendly and efficient handling of client enquiries and bookings. This is...

  • Reservations Manager

    4 weeks ago

    Brisbane, Australia Brisbane Airport Hotels Group Full time

    The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...

  • Reservations Supervisor

    1 hour ago

    Brisbane, Australia AccorHotel Full time

    Job DescriptionSupervise daily operations of the reservations department, ensuring efficient handling of inquiries, bookings, and cancellations.Train, mentor, and support reservation agents to deliver exceptional customer service and achieve sales targets.Monitor reservation systems and ensure accuracy of inventory, rates, and availability across all...

  • Sales & Reservations

    3 weeks ago

    Brisbane, Australia OnTrack Retreats Full time

    Experienced telephone sales & reservations consultant required for busy health & fitness retreat in Geelong, VIC and Magenta, NSW Central Coast This rare role at Australia's No.1 weight loss health retreat involves: - Making outbound calls (with a script) following up people who have completed online forms (outbound calls are to people who've requested...

  • Remote Travel Agent

    3 weeks ago

    Brisbane, Australia Discover You Travel Full time

    As a Remote Travel Agent, you will play a crucial role in providing expert advice and solutions to our clients.This role allows you to combine your love for helping people with the freedom of working remotely.As a Remote Travel Agent, you'll be part of the thriving tourism industry. You'll have the chance to:- Plan and customize travel itineraries- Provide...

  • Remote Cruise Agent

    4 days ago

    Brisbane, Australia Discover You Travel Full time

    As a Remote Cruise Agent, you will play a crucial role in providing expert advice and solutions to our clients.This role allows you to combine your love for helping people with the freedom of working remotely.As a Remote Travel Consultant, you'll be part of the thriving tourism industry. You'll have the chance to:- Plan and customize travel itineraries-...

  • Guest Service Agent

    4 weeks ago

    Brisbane, Australia Grupo Mantra Full time

    Mantra Portsea is located in the heart of the tropical resort town of Port Douglas (1 hours north of Cairns). On your days off, explore Four Mile Beach, Mossman Gorge, the Atherton Tablelands, Daintree Rainforest or the wonder of the Great Barrier Reef. Live and work surrounded by one of Australias last great unspoiled environments. Do you go the extra...

  • Guest Experience Agent

    4 weeks ago

    Brisbane, Australia Grupo Mantra Full time

    Inspired by and dedicated to Australian contemporary artists, Art Series Hotels offers a hotel experience a little extraordinary. Inspired by and dedicated to Australian contemporary artist, Accors Art Series Hotels offer a hotel experience a little extraordinary.  Art Series - The Johnson showcases an orchestration of colour by Australian artist...

  • Guest Experience Agent

    5 days ago

    Brisbane, Australia The Johnson Full time

    Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. Inspired by and dedicated to Australian contemporary artist, Accor’s Art Series Hotels offer a hotel experience a little extraordinary. **Art Series - The Johnson** showcases an orchestration of colour by Australian artist...

  • Guest Service Agent

    4 weeks ago

    Brisbane, Australia Hotel Grand Chancellor Full time

    Situated on the highest point in Brisbane’s Central Business District, Hotel Grand Chancellor Brisbane is a 4.5 star hotel attracting both business and leisure travellers. The Hotel boasts an engaging blend of contemporary design, modern amenities and gracious hospitality dedicated to the perfect guest experience. Hotel Grand Chancellor Brisbane is...

  • Guest Service Agent

    7 days ago

    Brisbane, Australia AccorHotel Full time

    **Company Description** Ibis Budget Brisbane Airport is looking for a Guest Service Agent to join this ever thriving and exciting environment Ibis Budget Brisbane Airport is 3.5* Hotel with 93 Rooms next to the Brisbane Airport precinct in Hendra. At Ibis Budget Brisbane Airport our reception is our un-official director of first impressions! You lead with...

  • Guest Experience Agent

    2 weeks ago

    Brisbane City, Australia AccorHotel Full time

    Job DescriptionProvide excellent customer service and guest engagement as well as friendly and efficient food and beverage service to our most loyal and VIP guests. We are currently seeking a Guest Experience Agent to join our Club Millesime team who is willing to maximise the guest experience and portray the Sofitel brand standards.What you will be...

  • Guest Service Agent

    3 weeks ago

    Brisbane Airport, Australia Accor Full time

    Company DescriptionIbis Budget Brisbane Airport is looking for a Guest Service Agent to join this ever thriving and exciting environment Ibis Budget Brisbane Airport is 3.5* Hotel with 93 Rooms next to the Brisbane Airport precinct in Hendra. At Ibis Budget Brisbane Airport our reception is our un-official director of first impressions! You lead with making...

  • Corporate Travel Consultant Work From Home

    7 days ago

    Brisbane, Australia Travel Trade Recruitment Full time

    $65000 - $80000 per annum + + Super Brisbane, Queensland - Travel Agent - Permanent 2736BD1 Favourite Looking for Experienced Corporate Travel Consultants. Fantastic benefits, great culture, and Flexible work arrangements Work from Home /Hybrid /Office Positions available. **JOB DESCRIPTION**: - Dealing with busy corporate clients travel requests -...

  • Duty Manager

    4 weeks ago

    Brisbane, Australia IBIS STYLES Full time

    **Company Description** Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are bright, colourful, stylish and we are looking for our next...

  • Guest Service Agent

    4 weeks ago

    Brisbane, Australia AccorHotel Full time

    Job DescriptionProvide personalised service and a memorable experience for our guests – every guest, every interaction, every day.Be an advocate of ALL: Accor’s loyalty program to non membersChecking guests in and out Maintaining accurate guest accountsTaking bookings, providing helpful information & entering reservationsAnswering guests queries in a...

  • Duty Manager

    4 weeks ago

    Brisbane, Australia AccorHotel Full time

    **Company Description** Pullman & Mercure King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travelers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms....