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Trade and Customer Service

4 months ago

Scoresby, Australia Trumark Group Full time

**Customer Service Representative**

We are looking for a highly motivated, spirited and organised customer service representative who is extremely passionate about providing customer service excellence.

**The Company**

Market leaders in the design and construction industry, Trumark are suppliers of a comprehensive range of building materials and architectural products. With over 70 years in the industry, they are an established family owned, an Australian company based in Scoresby. With a young and energetic Management Team, the business has a strong growth plan for 2023 and are looking for an enthusiastic Customer Service rep to support the team.

**The Role**

A great opportunity for a customer-focused internal customer service representative working in a dynamic team. The role will be all about responding to customer enquiries and responding to their enquiries by providing a fast and efficient internal support service. Reporting to the Customer Services Team Leader and based in the showroom, you will be a highly motivated individual who is an enthusiastic player and loves interacting and delighting your customers. Hours for this role are slightly flexible in the vicinity of 7am-4.30pm.

**Key responsibilities**

Supporting the current team achieve sales goals and further enhancing customer experience through:

- Efficient and timely customer responses
- Collaborating proposals/quotations
- Taking orders and entering into the system
- Liaising with the Freight/Logistics team to ensure materials are delivered on time
- Follow up for sales reps
- Accurate and timely reporting
- Attending to all sales enquires/complaints
- Maintaining product knowledge
- Providing samples and collateral to builders and contractors as required
- Attending and contributing to team meetings

**Experience and Skills**
- 2 + years of experience in a sales support or customer service role
- Construction/Building industry experience preferred
- Strong work ethic and approach to time management
- Able to manage multiple tasks/customer enquires accurately, calmly and efficiently
- Great communicator and superior customer service /phone skills
- Strong team player with excellent attention to detail
- Self-motivated, energetic and articulate
- Proficient Microsoft Office suite and CRM

**Benefits & culture**
- Attractive salary
- Commitment to work-life balance
- Great career opportunity
- Dynamic and enthusiastic team in a market leading company

Please detail how you meet the essential skills and experience in your cover letter.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Employee mentoring program
- Referral program

Schedule:

- Day shift

Ability to commute/relocate:

- Scoresby, VIC: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What are your salary expectations?

**Experience**:

- customer service: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location