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Solution Manager

1 month ago

Surry Hills, Australia Endeavour Group Full time

**Company Description** Let’s create a more sociable future together**

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you
- ** This is just the start, so dream big**:

- ** Work for an industry leading, and award winning business**:

- ** Be a key playing within the gaming space**

**The Solution Manager - Gaming (slot machines)** is a leader position within the Gaming team, reporting to the Group Solution Manager Gaming. The role is responsible for business partnering, and key contributor to roadmaps fit to business strategy of all Gaming operating systems and related.

The role carries ownership of the core Gaming technology and how it supports all venues and interactions, working in partnership with our business owners. The role is responsible for the technical product strategy/lifecycle, has a core role to play in delivery of key programs and working alongside the ALH Business, other Solution Managers, business partners and technical teams in how to shape delivery in cost effective, quality, innovative customer experience technology solutions and services that support the business strategy. GIven Gaming is a highly regulated environment, it requires someone with a strong governance and compliance mindset.

With Endeavour Group having experienced significant growth in the last 24 months, this role carries significant importance to ensure that existing & future platforms continue to deliver a world class experience to our Venues.

Sound good? Read on.

Here is a taster of what you can expect in this role:

- Responsible for maintaining the overall technology roadmap, for domain, in partnership with the Business and Technology Leads.
- Working in partnership with Enterprise Architecture and guide technical decisions that support the business strategy
- Partner with the business and Architecture teams to drive the review and selection of new solutions and how they fit into the relevant domains (i.e. KDDs)
- Understand, research and follow technical trends in the industry and in general able to assess emerging products in the Hotels/Venues space and companies to measure their potential value (or threat) as well as make recommendations on which new technologies to invest in or leverage.
- Explain and market highly complex technical concepts and solutions in a way that allows quality business decisions
- Active involvement in the annual Budget planning process with respect to growth/scale, opportunities or utilization of the respective domain.
- Partner with the ALH, Solution Managers (IT) to understand business problems and how these translate into our quarterly plans in order to align domain and product roadmaps.
- Active involvement in the trimester planning process and provide technical advisory to ensure quality plans exist for the objectives, delivery milestones and releases; and align with the domain roadmap.
- Provide technical (alongside EA/Platform Managers) advice/input into the squad backlog, especially for capabilities/features that are utilized across squads or impact end-to-end customer outcomes.
- Play a key role in the technical relationship with external technology partners within the domain - including the onboarding of new partners in the domain ecosystem
- Play a key role in managing strategic relationships with our partners, ensuring QBR’s, SLA’s etc are managed in partnership with our Vendor management team.
- Partner with other Solution managers to ensure the end-to-end technology stack meets the business strategy and provide input into Squad plans
- Develop metrics and KPIs for performance measurement relating to the domain, Document and report on performance.
- Partner Operations team to ensure they are visibility of business strategy and demand.
- Contributor to the management of technology partner performance in terms of costs, timeframes, quality to agreed service levels and escalation of non-compliance issues in relation to Sprint deliverables, Negotiate commercial terms and charges

**Qualifications**
Now let’s talk about you:

- Business Transformation Experience.
- Technology experience, working with end-to-end, complex and high value projects
- Solid understanding of Agile and Scrum methodology, disciplines and procedures, and evidence, or ability, to help / guide others on processes
- Has good understanding of Systems Development Life Cycle
- Proven ability to execute technology solutions (by driving outcomes)
- Ability to provide input to technology strategies that enable and inform business strategies
- Keeps abreast of industry trends and directions to ensure solutions will provide business with forward compatib

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