Impairment Benefits Specialist

1 month ago

Melbourne, Australia Gallagher Full time

**Introduction**:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**:
We are seeking an Impairment Benefits Specialist (IBS) to join our team for a 12 month contract. As an IBS, you will be a point of expertise within Gallagher Bassett's Workers Compensation team relating to Impairment Benefits and Permanent Impairment claims.

In this technical role, you will complete thorough assessments of Impairment claims for injured workers, supplementary to their primary claim. As part of this review process, you will be responsible for determining eligibility for lump sum impairment payments for injured workers who have been impacted by impairment as a result of a Workplace Injury. Your acute attention to detail, and sound decision making within Workers Compensation legislative frameworks will be key attributes contributing to your success in this position.

**How you'll make an impact**:
**Your responsibilities will include**:

- Calculating Impairment Benefit Lump Sum payments, and processing these for injured workers
- Arranging Impairment Assessments and preparing relevant documentation and notices relating to requests for Impairment Benefit lump sum payments
- Providing a professional and customer focused claims service for all injured workers through managing impairment claims in accordance with legislation
- Acting as a technical reference point for other team members regarding impairment benefit queries
- Ensuring impairment assessments are accurate and complying with relevant legislation if and when required
- Attending internal and external training courses to update technical knowledge and personal development

**About you**:
**We’re looking for a claims expert who possesses**:

- Experience within Worker’s Compensation Industry, specifically within an Impairment Benefits related role, or completion of Impairment Benefits training. Experience within a similar role will also be considered.
- Experience in client service role
- Attention to detail and critical thinking skills
- Industry specific qualifications: VWA and TAC Industry Training Programs are desirable
- Excellent customer service skills, communication and interpersonal skills

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Collaborative working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Opportunities for ongoing education and development
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more
- "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication

**To apply**
If you think you can make a positive difference to our business, we want to hear from you today

To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversi

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