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Customer Service Opportunities

4 months ago

Inner West, Australia Commonwealth Bank Full time

We have 2 positions available at our Rhodes Branch**Branch Concierge - 29 hours per week - **Monday-Friday - 9.30am-4pm

**Customer Banking Specialist **_(6 month contract) _**:

- Tuesday, Wednesday: 9.30am-4pm & Thursday, Friday: 10am-4pm

**Do work **that matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us.

**See yourself in our team**

As the Customer Banking Specialist/ Branch Concierge in our Rhodes Branch, you’ll:

- H ave in-depth conversations with every customer about how we can support their overall banking needs including Home Loan s, Business Banking & Financial Advice
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

**Concierge**:

- Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
- Build personal connection with customers through meaningfu l conversations to enhance their experience

**We’re **interested in **hearing from **people who have**
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- E xcellent communication skills & the ability to articulate financial terms in a clear way
- T he abilit y to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank an d improving the financial wellbeing and lives of our customers

**With us, **you’ll **help customers make informed financial decisions to achieve their goals.**

- At _Commbank _, _we’re _determined _to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. _You’ll _be part of a community _that’ll _support you professionally and personally, every step of the way. Beyond your team, _you’ll _also _have the opportunity to _network across our Indigenous Employee Network, linking to Indigenous employees across CommBank. _

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Advertising End Date: 28/11/2023