Release & Delivery Specialist

1 week ago

Burwood East, Australia Emergency Services Telecommunications Authority (ESTA) Full time

Job Function: Information and Communications Technology- Date Posted: 24 May 2024- Job Requisition ID: 1574**About Triple Zero Victoria**

Triple Zero Victoria (000VIC) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within 000VIC is unique in Australia and rare worldwide. The team at 000VIC is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

**About the Role**:
The Release and Delivery Specialist is a key and active participant of the Emergency Communications Information Services team (ECIS).

The goal of the function is to provide in-depth knowledge and expertise in specific tools, technologies and processes related to Release management. Also support the Release Lead in executing all internal and external technology releases including release planning, communications, release deployment, change, defect, and problem management associated with the releases, ensuring internal and external vendor liaison.

Reporting to the Release Lead, specific accountabilities will include providing technical expertise, assisting with the creation and maintenance of documentation, ensuring compliance with release management standards and best practices, and building strong relationships across the business, maintaining, and communicating an integrated release and deployment schedule.

The role, in consultation with the Managers/Leads, service designers, external vendors and the testing team, will develop and maintain a rolling release schedule including maintenance activities. The role will need to proactively manage and maintain this schedule to ensure changes in business priorities are accurately considered and communicated.

As part of the ECIS team you may be required to travel or transfer between your primary work location and other 000VIC sites to effectively carry out your duties. Normal working hours are 38 hours per week between 7 am and 7 pm, Monday to Friday. You may be required to work reasonable overtime and participate in out-of-hours deployment activities.

Day to day responsibilities include:

- Maintain and clearly communicate the integrated release and deployment schedule for all internal and external technology releases across 000VIC. Facilitating communication and coordination among different teams and stakeholders involved in the release process. Schedule meetings and ensure that relevant parties are informed about release activities
- Participate in the internal and vendor-facing incident and problem forums to ensure the intended change requests/incident and problem resolutions, in accordance with business priorities, are progressed in the nominated releases.
- Assist in the creation and maintenance of release documentation, including release notes, installation guides, known issues, and other relevant artifacts. Ensure that the documentation is accurate, up-to-date, and easily accessible to stakeholders and end users
- Support the execution of release activities. This involves assisting with deployment processes, verifying the readiness of the build and post-release validation. Maintain release deployment planning activities, including run sheet, rollback plans, coordination of practice runs/dress rehearsals with all internal and external stakeholders, and managing dependencies.
- Assist in addressing issues or incidents that arise during the release process. Contribute towards logging and tracking incidents, coordinate with support or development teams and update incident reports.

**About You**:
As the Release and Delivery Specialist you will ideally have experience in release management, and a Diploma or Tertiary qualification in Information Technology or related discipline.
- Demonstrable experience in SDLC methodologies and processes and the ability to challenge current processes and procedures to provide a more efficient effective and pragmatic outcome
- Thorough knowledge of IT job types and resources being scheduled, and a good understanding of work and business processes impacted by scheduling work
- Strong interpersonal skills and the ability to work with a wide range of stakeholders
- Extensive experience in release and deployment management utilising modern best practice tools, processes and methodologies.

**What We Can Offer You**:
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options afte

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