Training Academy Services Manager

3 weeks ago

Pyrmont, Australia John Holland Full time

Sydney, NSW, AU, 2009**About John Holland**:
At John Holland, our purpose is simple - we transform lives with everything we do.

We’ve always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.

That’s our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

Be part of the team that’s up for the challenge of transforming lives for good.

**About John Holland’s Training Academy**:
John Holland’s newly established Training Academy provides our business with vocational and industry specific training expertise, leveraging external and internal partnerships to build the skills our people need to be job ready for today, and the future.

**Are you up for the challenge?**:
We have a unique opportunity for a **Training Academy Services Manager**. This position can be based out of Melbourne, Sydney, or Brisbane.

You will be responsible for managing the operations of the Training Services team, with a strong emphasis on customer service. The role will have a strong focus on ensuring the team is effectively resourced and delivering high-quality, fit-for-purpose, scalable, and cost-efficient training services to John Holland and projects.

**About the Role**:

- Collaborate with the Training Academy Manager, and other relevant stakeholders, to determine the current and future resource needs based on the fluctuating supply and demand requirements for training services.
- Efficiently allocate human resources to meet the varying demands of training services.
- Continuously monitor and keep abreast of pipeline training service requirements by engaging in regular communication with the Training Academy Manager and key stakeholders across the business. Use this information to make informed decisions regarding resource allocation and capacity planning.
- Actively seek opportunities to enhance operational efficiencies, effectiveness, and process enhancements within the Training Services team. Encourage a culture of continuous improvement by promoting feedback, gathering suggestions from team members, and leveraging their expertise to identify areas for improvement.
- Regularly review and update training processes and procedures to ensure they are aligned with John Holland standards and regulatory requirements. Identify areas for optimisation and implement improvements to enhance the quality, efficiency, and consistency of training services delivery.
- Establish Key Performance Indicators (KPIs) to measure and monitor the operational performance of the Training Services team. In collaboration with the People Data Analytics team, develop reporting mechanisms and analytics to track metrics such as resource utilisation, cost recovery based on services provided, training services turnaround time, service quality, and customer satisfaction.
- Collaborate closely with customers and internal and external partner to ensure alignment between training services and project requirements.
- Serve as a Subject Matter Expert in training, providing expert advice and contribute to training services as required.
- Take ownership of maintaining and updating the John Holland Group & Project Based Mandatory Training Matrices, ensuring all mandatory training requirements are accurately captured and up to date.
- Actively contribute to enhancing the effectiveness of the Success Factors Learning Management System (LMS) and the Project Based Competency Systems, aiming to improve end-user experience, streamline training processes, and maximise the value these systems bring to the organisation.
- Foster the professional growth and enhance the performance of team members through coaching and mentoring, cultivating a positive and collaborative team culture.

**About You**:
This role will typically see you holding a Certificate IV TAE or higher Vocational Training qualification and having previous experience in a leadership role withing a training function, specifically in the construction industry.

You will have demonstrated skills and / or knowledge in:

- Determining and allocating resources based on supply and demand requirements.
- Process improvement methodologies, and the ability to promote a culture of continuous improvement within the team.
- Key Performance Indicators (KPIs) and the ability to develop reporting mechanisms and to measure and monitor operational performance.
- The Australian Qualification Framework (AQF) and standards applicable to Registered Training Organisations (RTO).
- SafeWork Australia’s standards pertinent to training in the construction industry.

Your collaborative nature, which allows you to foster effective strategic relationships with people at all levels both internally and externally, along with your ability to clearly communicate and manage expectations, will see you succeed in this role.

**As part of the team, you can help us transform lives.**:
Your success is reflec

  • Training Administrator

    2 weeks ago

    Pyrmont, Australia John Holland Full time

    Sydney, NSW, AU, 2009**About John Holland**: At John Holland, our purpose is simple - we transform lives with everything we do. We’ve always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day. That’s our difference. Deep experience and capability with a genuine care about creating...

  • Training Administrator

    3 weeks ago

    Pyrmont, New South Wales, Australia John Holland Full time

    Sydney, NSW, AU, 2009About John Holland:At John Holland, our purpose is simple - we transform lives with everything we do.We've always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.That's our difference. Deep experience and capability with a genuine care about creating better lives...

  • Training Program Sourcing Manager

    2 weeks ago

    Pyrmont, Australia John Holland Full time

    Sydney, NSW, AU, 2009**About John Holland**: At John Holland, our purpose is simple - we transform lives with everything we do. We’ve always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day. That’s our difference. Deep experience and capability with a genuine care about creating...

  • Training Program Sourcing Manager

    3 weeks ago

    Pyrmont, New South Wales, Australia John Holland Full time

    Sydney, NSW, AU, 2009About John Holland:At John Holland, our purpose is simple - we transform lives with everything we do.We've always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.That's our difference. Deep experience and capability with a genuine care about creating better lives...

  • Event Services Assistant Floor Manager in various locations

    4 weeks ago

    Pyrmont, Australia Echo Entertainment Group Full time

    There has never been a better time to join The Star Gold Coast team within our Event Services Department. When it comes to putting on a show for our customers, you don't get much better than the team at The Star Gold Coast! Our busy Events Department accommodates a range of conventions, exhibitions, functions Galas, weddings, and special events. The role...

  • Service Director Ku Maybanke

    3 weeks ago

    Pyrmont, New South Wales, Australia KU Children's Services Full time

    The RoleSmall, unique, extended hours Child Care Subsidy Preschool Service located in Pyrmont. KU Maybanke Preschool provides education and care for toddler and preschool aged children Monday to Friday between 8am - 4pm all year round.We are looking for an experienced director with a passion for incorporating nature play into the curriculum. At KU Maybanke...

  • Product Manager in various locations

    1 month ago

    Pyrmont, Australia Echo Entertainment Group Full time

    Product Manager – Regulatory and Compliance Data Tribe The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse...

  • Category Manager

    2 weeks ago

    Pyrmont, Australia Veolia Environmental Services Full time

    **The Opportunity**: Veolia ANZ is seeking a Category Manager to join our Finance team based in Pyrmont 2009. As the Category Manager you will be responsible for partnering with stakeholders in a range of categories to plan, develop, source and manage procurement arrangements to deliver value for money and effectively meet business outcomes. In this fast...

  • Bid Manager

    7 days ago

    Pyrmont, Australia Veolia Environmental Services Full time

    **The Opportunity**: Veolia is seeking a Bid Manager to join our water team based in Pyrmont, 2009. As the Bid Manager you will spearhead our pursuit of major water infrastructure operations and maintenance (O&M) projects. In this pivotal role, you will drive the development of winning strategies and compelling proposals that showcase our expertise and...

  • Applications Manager

    4 weeks ago

    Pyrmont, Australia Veolia Environmental Services Full time

    **The Opportunity**: Veolia is currently seeking to employ an Applications Manager on a permanent full-time basis based in Pyrmont, NSW 2009. This is a unique opportunity where you will have the opportunity to lead and manage the development of core business systems across various business streams. In this role you will provide expert strategic advice and...

  • Application Performance Manager in various locations

    3 weeks ago

    Pyrmont, New South Wales, Australia Echo Entertainment Group Full time

    At The Star Entertainment Group, we aim to be Australia's leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and...

  • Application Performance Manager in various locations

    4 weeks ago

    Pyrmont, Australia Echo Entertainment Group Full time

    At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and...

  • Asset Systems

    4 weeks ago

    Pyrmont, Australia Veolia Environmental Services Full time

    **The Opportunity**: Veolia is currently seeking to employ multiple experienced Asset Management Systems Support and Solutions roles on a permanent full-time basis based in Pyrmont, NSW or in other states/territories. In these roles you will be tasked with handling work requests, design, implement and own system solutions, including using mobile devices. You...

  • Workforce Analytics Manager in various locations

    4 weeks ago

    Pyrmont, Australia Echo Entertainment Group Full time

    WORKFORCE ANALYTICS MANAGER – WORKFORCE MANAGEMENT  At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are...

  • Client Services Manager

    1 month ago

    Pyrmont, Australia Yieldify Full time

    **Job Description**: **Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers.** Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify’s platform and...

  • Client Service Manager

    3 weeks ago

    Pyrmont, Australia Epsilon Full time

    **Company Description** A bit about Epsilon** We are looking for a Client Services Manager to join our awesome team in Sydney! As a Client Services Manager, you’ll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your...

  • Project Coordinator

    1 month ago

    Pyrmont, Australia MCA Australia Full time

    MCI designs human-centric solutions that unleash the power of people to deliver innovation and growth for our clients. Our offering includes live and virtual events, conferences, strategic and digital communication, consulting and community solutions. **THE ROLE** This position will see you coordinating start-to-end project management of live and virtual...

  • Client Service Manager

    3 weeks ago

    Pyrmont, New South Wales, Australia Epsilon Full time

    Company Description A bit about Epsilon**We are looking for a Client Services Manager to join our awesome team in Sydney As a Client Services Manager, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to...

  • Client Services Manager

    3 weeks ago

    Pyrmont, New South Wales, Australia Yieldify Full time

    Job Description:Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers.Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make...

  • Marketing Manager

    3 weeks ago

    Pyrmont, New South Wales, Australia Veolia Environmental Services Full time

    The Opportunity:We are seeking a versatile, experienced and forward-thinking Marketing Manager to drive our marketing efforts across Australia and New Zealand. In this important 12 month fixed term parental leave cover contract position, you will spearhead the development and execution of comprehensive marketing strategies that align with our business growth...