Patient Adherence Lead

2 weeks ago

Sydney, Australia Novartis Full time

394846BR

**Patient Adherence Lead**:
Australia

**About the role**

Novartis is a global pharmaceutical and healthcare company that is dedicated to improving patient lives and making a lasting impact on global health. With a history of over 250 years, Novartis has become a leader in the industry by combining cutting-edge medical science with innovative technology to develop and provide life-changing medicines and healthcare solutions.
Currently, Novartis is undergoing an exciting evolution driven by a strong pipeline of medicines. This evolution promises business growth and the rapid delivery of innovative medicines to patients.
As part of this transformation, Novartis is offering a newly created role called the Patient Adherence Lead within the In Market function.
As the Patient Adherence Lead, your responsibilities will include overseeing all interactions, program management, operational workflow, process excellence, and achievement of business objectives for assigned programs, accounts, and vendors.
Your primary focus will be ensuring day-to-day operational excellence and quality interaction with patients and healthcare professionals. In this role, you will also be instrumental in designing and implementing performance metrics linked to service level agreements.
You will lead business review sessions with external partner companies, develop future plans, and drive continuous improvement through innovative thinking and practical approaches to delivering service offerings.
Specific responsibilities of the Patient Adherence Lead include:

- Working cross-functionally with Patient and Specialty Services, Managed Markets, Commercial, and other functional areas to understand service value drivers and key business objectives. This involves optimizing development services, delivery models, and program implementation.
- Implementing streamlined and efficient operational processes to provide seamless and best-in-class solutions.
- Executing pre-defined programs and metrics to increase consistency and speed of implementation.
- Establishing and leading a cross-functional advisory board to develop and implement new or improved patient services offerings.
- Performing quarterly operational business reviews to identify program success and opportunities for improvement.
- Coordinating with Novartis stakeholders to anticipate events and their impact on the business and patient services activities.
- Project managing program implementation through the entire development process, from planning to design, build, launch, and maintenance.
- Continuously evaluating program processes and suggesting improvements to service flow.
- Acting as the primary point of contact for account and vendor management, ensuring day-to-day operations are managed according to key performance indicators (KPIs), contractual service level agreements (SLAs), and quality standards.
- Coordinating and aligning other vendor activities that influence account processes.
- Managing contract and/or task order discussions with internal and external business partners to ensure agreed-upon terms are accurately reflected.
- Managing any changes to patient services communication and materials, such as scripts, forms, letters, etc.
- Communicating customer insights and account-related activities to internal stakeholders and engaging with them to pursue business opportunities within assigned accounts.

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**

What you’ll bring:

- Strong and proven account management skills, business partnership and consulting skills, and program management experience.
- Good understanding of overall brand positioning, strategy, and the role of specialty services in the overall strategy.
- Knowledge of pharmacy distribution models, specialty pharmacy capabilities, and managed markets is important.
- The ability to analyse data and provide insights into reporting metrics.
- Skilled in project management and have a good understanding of quality assessments, controls, and KPI tracking.

In summary, the Patient Adherence Lead at Novartis plays a crucial role in ensuring operational excellence, optimising patient services, and driving continuous improvement to deliver the best possible healthcare solutions to patients.

**Division**

International

**Business Unit**

APMA IMI

**Work Location**

Sydney

**Company/Legal Entity**

AU Pharma Pty Ltd

**Functional Area**

Research & Development

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No

  • Contact Centre Patient Liaison

    1 month ago

    Sydney, Australia Silver Search Full time

    **Work from Home Opportunity**: - **Permanent Position**: - **Healthcare Industry**: - **Rotating roster between 7am and 7pm** Are you looking for a rewarding career in the healthcare industry? Do you enjoy working from home? An exciting opportunity for a Contact Centre Patient Liaison Coordinator to join their team. As a Contact Centre Patient Liaison...

  • Refrigeration Installer

    1 month ago

    Sydney, Australia Lead Group Consultancy Full time

    $40-$50 per hour - Lots of overtime if needed (potential night work as well) - Company vehicle, toll tag and fuel card Looking for a skilled supermarket refrigeration installer looking for an exciting opportunity in Sydney? A leading provider in supermarket refrigeration solutions. We are currently seeking a motivated and qualified individual to fill the...

  • Service Manager

    4 weeks ago

    Sydney, Australia Lead Group Full time

    Seeking a Service Manager in the HVAC & Refrigeration industry. Located primarily in Sydney, this role focuses on expanding our customer reach across large, industrial refrigeration and commercial HVAC sites. As a professional, you'll oversee all service operations for our Sydney office. Responsibilities include scheduling service technicians and...

  • Patient Revenue Officer

    4 weeks ago

    Sydney, Australia NSW Government -St Vincent's Hospital Network Full time

    **Position Title: Patient Revenue Officer** **Employment Type**: **Permanent Full Time** **Hours per week: 38** **Position Grade: Administration Level 3 Year 1/2** **Salary: $66,027.58- $68,085.50 base per annum** **Enterprise Agreement**: **The Named NSW (Non-Declared) Affiliated Health Organisations’ Health Employees Agreement 2019** **Department...

  • International Patient Engagement Senior Manager ANZ

    1 month ago

    Sydney, Australia Vertex Full time

    Job DescriptionGeneral/Position SummaryThe International Patient Engagement Senior Manager is responsible for supporting the company’s patient engagement initiatives in Australia and New ZealandAn externally facing role that works cross-functionally with communications, government affairs, market access and medical affairs. This role helps lead the...

  • Reimbursement Lead

    4 weeks ago

    Sydney, Australia Stryker Full time

    The Reimbursement Lead is responsible for developing and executing on strategies which maximise reimbursement opportunities for Stryker. This role requires someone with a broad knowledge and understanding of the regulatory and legal frameworks, regulatory requirements, legislation, processes and procedures. **Key areas of responsibility**: - Provide...

  • Admin Assistant

    2 days ago

    Sydney, Australia Royal Dental Care Full time

    **Job Title: Administrative Assistant (Dental Office)** **Location**: Parramatta NSW 2150 **Company**: Royal Dental Care **About Us**: Royal Dental Care is a leading dental practice dedicated to providing exceptional care and service to our patients. With a commitment to excellence and a passion for oral health, we strive to create a comfortable and...

  • Project Lead!

    4 weeks ago

    Sydney, Australia Bloomfield Tremayne & P Full time

    **Cutting edge projects**: - **Fantastic project lead role**: - **Gorgeous office** Our Client is busy - and not just your stock standard busy on stock standard projects. Oh no, we are talking high profile projects within the institutional, health and government sectors (and more!), incredibly interesting and above all, destined to have great impact....

  • Change Lead

    1 month ago

    Sydney Central Business District, Australia TEKsystems Full time

    TEKsystems, Inc - Posted: 20/03/2023 **Location**: - Sydney CBD**Employment Type**: - Contract **Job ID**: 537554 **Job Summary**: - Large-Scale Digital Initiative - Large Pipeline of Work - 2 Year Fixed-term Contract Located in Ultimo, NSW 2007. This is a long-term opportunity to join a strong change leadership team to deliver a large pipeline of IT...

  • Patient Safety and Quality Manager Business Partner

    4 weeks ago

    Sydney Western Suburbs, Australia Nepean Blue Mountains Local Health District Full time

    **Employment Type**: Permanent Part Time **Position Classification**: Health Manager Level 2 **Location**: Nepean Hospital **Remuneration**: $53.53 - $63.16 per hour **Hours Per Week**: 24 **Requisition ID**: REQ460741 **Applications Close**: 11/02/2024 - With _ **_CORE_**: - Values of _ **_C_**: - ollaboration, _ **_O_**: - penness, _ **_R_**: -...

  • Change and Adoption Lead

    4 weeks ago

    Sydney, Australia NSW Health Full time

    **Employment Type**:Temporary Full Time (12 Months) - **Position Classification**:Health Manager Level 4 - **Remuneration**:$133,671.00 - $146,800.00 per annum plus 10.5% superannuation - **Hours Per Week**:38 - **Location**:Various locations (including Chatswood, St Leonards and other Local Health Districts as required) - **Requisition...

  • Events Lead

    4 weeks ago

    Sydney, Australia Dexcom Full time

    About Australasian Medical and Scientific Limited/New Zealand Medical & Scientific Australasian Medical & Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS), subsidiaries of Dexcom (a global company), currently operates 6 commercial divisions supported by specialised Corporate Functions. We form partnerships with world leading medical...

  • Cyber Security Lead

    1 month ago

    Sydney, Australia Hyre Pty Ltd Full time

    $180 - $200k + Super - Hybrid Work Style - Sydney CBD & London Offices - Rapidly Growing Sector - Accelerating Health Care Solutions The Company Our partner, Big Picture Medical is a fast-growing, Australian tech business operating on the global stage with offices in Sydney and London. Big Picture Medical have built a product that bridges the gap between...

  • Medical Secretary/practice Manager

    1 month ago

    Sydney, Australia South by Southwest Specialists Full time

    Join Our Team as a Medical Secretary/Practice Manager South by Southwest Specialists - Hurstville & Gledswood Hills Are you looking for a rewarding career in healthcare administration? Do you have the skills and experience to manage and oversee the operations of two busy specialists clinics? Do you want to work with a team of highly qualified and...

  • Technical Lead

    4 weeks ago

    Sydney, Australia humm Full time

    **Work options**: Hybrid At the hummgroup we offer a blended approach to working that gives you the flexibility to work at home or in the office depending on what you have on. We ask that you keep our customers front of mind at all times and that you get together with your team atleast twice a week to connect and collaborate (and attend our #intsaworthy...

  • Audiologist

    4 weeks ago

    Sydney, Australia Magnus Recruitment Solutions Full time

    **Responsibilities**: - Administer diagnostic tests to assess patients' hearing and balance. - Interpret test results and make recommendations for treatment. - Develop treatment plans that may include hearing aids, cochlear implants, and other devices. - Provide counselling and education to patients and their families about hearing loss and balance...

  • Midwifery Unit Manager

    4 weeks ago

    Sydney, Australia Norwest Private Hospital Full time

    **Midwifery Unit Manager - Birth Unit & Special Care Nursery - Full-time** **Norwest Private Hospital** We believe in the delivery of quality clinical outcomes for our patients. Healthscope have over 19000 staff who are passionate and dedicated to providing quality healthcare. We provide exceptional patient care and support for our doctors. Our people are...

  • St Vincent’s Hospital Lead Addiction Medicine

    4 weeks ago

    Sydney, Australia NSW Government -St Vincent's Hospital Network Full time

    **Position Title**: St Vincent’s Hospital Lead Addiction Medicine Specialist **Employment Type**:permanent - maximum term, part time **Hours per week**:0.2 FTE **Position Grade: Senior** Staff Specialist/Staff Specialist **Salary**:As per the award **Enterprise Agreement**:The Named NSW (Non-Declared) Affiliated Health Organisations’ Staff...

  • Cssd Technician

    1 month ago

    Sydney, Australia Norwest Private Hospital Full time

    **Become a valued member of our close knit CSSD team**: - **Supportive Management**: - **Fantastic opportunity to belong to a leading healthcare network** Are you a highly motivated, enthusiastic and experienced CSSD Instrument Technician looking for a new position? Join our dynamic perioperative team on a full-time basis. **About us** We believe in the...

  • Cssd Technician

    4 weeks ago

    Sydney, Australia Norwest Private Hospital Full time

    **Become a valued member of our close knit CSSD team**: - **Supportive Management**: - **Fantastic opportunity to belong to a leading healthcare network** Are you a highly motivated, enthusiastic and experienced CSSD Instrument Technician looking for a new position? Join our dynamic perioperative team on a casual basis. **About us** We believe in the...