Service Manager

1 month ago


Sydney, Australia Lead Group Full time

Seeking a Service Manager in the HVAC & Refrigeration industry. 
Located primarily in Sydney, this role focuses on expanding our customer reach across large, industrial refrigeration and commercial HVAC sites.
As a professional, you'll oversee all service operations for our Sydney office.

Responsibilities include scheduling service technicians and subcontractors, proactively generating work, and ensuring exceptional customer satisfaction.

Key Duties:

  • Managing service reports, quoting, and parts ordering with precision.
  • Demonstrating technical expertise across various equipment types and brands.
  • Implementing and maintaining preventative maintenance protocols for new projects.
  • Collaborating on project work, facilitating smooth commissioning, and transitioning to ongoing maintenance contracts.
  • Excelling in client interactions, maintaining professionalism and efficiency.
  • Availability for after-hours assistance to uphold our 24/7 on-call commitment.
  • Proficient troubleshooting skills coupled with meticulous attention to detail and proactive problem-solving.
  • Upholding stringent adherence to workplace safety protocols.
  • Understanding cost management and inventory control requirements.
  • Demonstrating excellent time management and exceeding customer expectations.
  • Proficiency in MS Outlook, Word, Excel, with familiarity in Aroflo being advantageous.

Service Capabilities:

  • Conducting thorough service and breakdown repairs, including fault analysis and troubleshooting.
  • Expertise in various systems such as Chillers, Racks, Ammonia, Freon, and Commercial HVAC Systems.
  • Identifying and reporting on potential issues or opportunities for equipment improvements/upgrades.
  • Conducting preventative maintenance, commissioning, and testing activities.
  • Accurate data input through various digital platforms to ensure seamless operations.


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