Manager, Claims Services

3 weeks ago

North Sydney, Australia MLC Life Insurance Full time

MLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.

**Our Purpose**

MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose: ‘A Promise for Life’. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.

Our purpose is supported by Our Values of Do What’s Right, Deliver Together, Make it Simple, Own it and Aim High. It’s how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.

**Our Strategy**

Our strategy puts our customers at the centre of our ambition to be Australia’s leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all of us to be at their best every day, we offer a flexible work environment centred on development, wellbeing, recognition and contribution.

With more than 1500 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.

**The Role**

Reporting to the Senior Manager - Claims Operations, the Manager - Claims Operations is a newly created role. You will be responsible for managing and Leading the Claims Administration and Customer Care teams to deliver exceptional services to our Group and Retail customers through:

- Accuracy and quality of administration task and services provided
- Delivering exceptional customer experience at all times
- Ensuring all Claims Administration and Customer Care service standards are met or exceeded
- Motivating and driving high performance culture across all teams
- Creating a continuous improvement environment for ongoing review of systems and processes to drive greater efficiency
- Building and maintaining trusted relationships across all business units at MLCL through collaboration, support and sharing of information that will contribute to the overall success of MLCL
- Ensuring core regulatory risk and obligations are adhered to
- Adopting, driving and delivering operational excellence initiatives
- Managing and delivering to Claims operational expense budget
- Developing and deploying employee engagement plan

**About You**

You are an experienced People Manager with 5+ years operations experience, including management of large operational teams 30+ (desirable)

Ideally, you have obtained tertiary qualifications: Bachelor Business, Commerce, or similar (preferred)

You demonstrate 5+ years insurance experience including Claims Management and knowledge of legislation and regulations affecting the life industry

**Why Choose Us?**

At MLC Life Insurance, you will have the opportunity to:

- work with a WGEA cited Employer of Choice for Gender Equality
- enjoy flexible work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- embrace a culture of customer centricity and an ambition to be Australia’s leading, most trusted Life Insurer
- access CircleIn Parental Support - an online support resource for our working parents
- access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
- wellness and lifestyle offerings including access to Uprise - our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.


**Primary Location***: AU-NSW-North Sydney

**Work Locations***: Level 7, 40 Mount St Level 7 40 Mount St North Sydney 2060

**Job***: Customer

**Organization***: MLC Limited

**Schedule***: Permanent

**Employee Status***: Group Level 4

Full-time

:
**Job Posting***: 19-Feb-2023, 7:51:57 PM

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