Lodging Partner Associate Ii

2 weeks ago

Melbourne, Australia Expedia Full time

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request
**form**

**Lodging Partner Associate II (Korean Language Support)**

Expedia Group is currently looking for motivated individuals with a bias to action and who have an obsession for customer satisfaction to join our Service and Operations contact centre team as a Lodging Partner Associate I (Korean Language Support).

**This role is based in Kuala Lumpur, with visa sponsored.**

**What you'll do**
- Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
- Respond to inquiries or requests in inventory management, data entry and training
- Call partners to resolve current and future issues (questions, changes, etc.)
- Providing supplier self-service support and maintenance.
- Flexibly adhering to defined procedures, standards and performance expectations.

**Who you are**
- Proficiency in English and Korean language skills
- Diploma, University Degree; related field; or equivalent related professional experience
- or equivalent
- Experience in customer service-oriented industry.
- Hotel/Travel -industry experience will be a plus.
- Experience with Microsoft Office products and various call center support programs.

Relentlessly Strive for Better
- Solutions mindset and a real passion for the partner and the traveler experience.
- Ability to handle situations effectively; to set expectations and deliver information in a positive way.

Have a Bias to Action
- An individual who will take ownership of problem resolution.
- Excellent time-management and prioritisation skills.

Be Open and Honest
- Listens carefully and attentively to others’ opinions and ideas
- Listens to others’ perspectives and clarifies meaning before responding.

Be Data Driven and Business Judgement Led
- Keen eye for detail and high level of accuracy.
- Exercise good judgment in decision-making
- LI-KNT

**About Expedia Group**

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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