Partner Success Associate, Key Accounts UBER

2 weeks ago


Melbourne, Australia Uber Full time

**#GreatMindsDon'tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts

**About The Team**

New Verticles is a startup within Uber, a team focussed on growth, but with the support and leverage of Uber's large global ridesharing and delivery businesses. It is the delivery of everything that isn't restaurant food - think groceries, essentials, alcohol, pharmaceuticals, beauty, and more... We are creating something brand new Many of the problems we face are new for Uber and require creative solutions that cater to different customers, we're able to solve them because we deeply care **#BuildwithHeart **.

**About The Role**

The Partner Success Associate (PSA) will play an integral role in the New Verticals Key Accounts team, delivering an outstanding customer experience to a portfolio of our high priority merchant partners. The focus will be to drive business growth and innovation with our merchant partners, expanding our business together in mutually beneficial ways. In conjunction with the Key Account Director (KAD) the Partner Success Associate strives to deliver a world-class customer experience. This includes but is not limited to, identifying growth opportunities within the account, engaging with retail store owners, answering HQ partner questions, and providing best in class service.

A successful Partner Success Associate deeply understands our merchant partner ecosystem; is highly collaborative; is proactive and responsive in working with all stakeholders across the merchant partner organisation; identifies improvement opportunities and makes recommendations; is able to prioritise a number of demands and tasks across a variety of partners; and is detail oriented, trusted and reliable in working with partners. Further to this, our Partner Success Associates are encouraged to own projects outside of their core role, as well as ideate and execute on initiatives that drive value for the wider business.

**Your Impact in Role**:

- Work alongside a Key Account Director (KAD) to provide outstanding customer experience and drive shared business growth within our highest value merchant partners
- Advance the strategic priorities of a portfolio by coordinating performance improvement projects, driving initiatives to increase store activations and account penetration and managing select growth initiatives
- Interpret, through data analysis, opportunities and threats to the merchant partners' business and provide recommendations to drive growth within the partnership
- Identify opportunities to improve the merchant experience and success, working both cross-functionally and building trust across multiple stakeholders across the merchant partner's corporate network to achieve this

**The Experience You'll Bring**:

- A proven track record - you'll have previous customer or partner facing experience at an Enterprise level
- Data acumen - strong data and analytical capability to be able to understand and analyse complex problems and develop recommendations/solutions based on data
- Merchant Empathy - a merchant first, merchant always mindset and a passion for working directly with merchants
- Commercial acumen - understanding of how businesses and organisation work and how to navigate a partner's business (including building credibility and rapport with senior audiences)



  • Melbourne, Australia Uber Full time

    **#GreatMindsDon'tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Team**: Uber...

  • Key Account Manager

    7 days ago


    Melbourne, Australia Quacquarelli Symonds Full time

    QS is the world’s leading provider of student recruitment services, analytics, insights, and intelligence to the global higher education sector supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic...


  • Melbourne, Australia PFD Food Services Full time

    **Based at National Office in Knoxfield**: - **Full time permanent role**: - **Managing a portfolio of national key accounts** PFD Food Services is a 100% Australian owned food service network, with 70 strategically located distribution centres around Australia. We deliver an extensive range of fresh meat and seafood together frozen products, drygoods,...

  • Key Account Manager

    4 weeks ago


    Melbourne, Australia Lion Pty Ltd Full time

    8 Aug 2023- Melbourne, VIC, AU- Do you want to be a part of a dynamic sales team which delivers the three-way win for our customer, consumers and our business? We’re on the lookout for a passionate and driven - **Key Account Manager - On Premise** to be based out of our Melbourne office. This role includes the management of existing key & influential...

  • Key Account Manager

    7 days ago


    Melbourne, Australia ISS Full time

    **Job no**: 532747 **Work type**: Full time **Location**: Melbourne **Categories**: Senior Management **Key Account Manager** **Work with talented, driven professional team.** **Future Growth Opportunities and Development Opportunities** **Attractive salary - work life balance** **_” Connecting People and Places to Make the World Work...


  • Melbourne, Australia PFD Food Services Full time

    **Full time position based in our Knoxfield office**: - **Excellent opportunity to work on one of our key accounts**: - **Fantastic company benefits** Have you always looked to work for a brand with a **good reputation for quality and service**? Where people have **pride** in the work and go the **extra mile** to make their **customers’ businesses...

  • Key Account Manager

    4 weeks ago


    Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Permanent- Salary: - 0- Contact: - Adam White**About the company** Our client is a privately owned family business, established more than 100 years ago, who design, manufacture & supply the most comprehensive range of industrial & transportation hardware across all its divisions. They have 4 main business divisions,...

  • Key Account Manager

    1 month ago


    Melbourne, Australia i-Pharm Consulting Full time

    Job Title: Key Account Manager - Women's Health - VIC Company Overview: Are you ready to be part of a game-changing team? This dynamic pharmaceutical company is experiencing rapid growth and innovation, and I am looking for a 'gun' Key Account Manager to join the Melbourne team. They specialise in women's health and recently launched a groundbreaking...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Fixed term Full time **Location**: VIC- Melbourne CBD - **Outstanding opportunity to build and progress your career**: - **Use your expertise to drive positive outcomes for our customers**: - **Make your impact in a highly engaged team** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and...


  • Melbourne, Australia Selligent Marketing Cloud Full time

    Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold’s products address the Messaging, Loyalty and Experiences marketing offerings, to a customer base that is...


  • Melbourne, Australia Page Personnel Full time

    ASAP Start - Supportive & friendly team **About Our Client**: Our client is a renowned humanitarian organisation that offers critical support to individuals and communities in need. Joining this company as an Accounts Payable Officer provides a unique opportunity to contribute to their lifesaving mission and make a meaningful impact in the lives of those in...


  • Melbourne, Australia Microsoft Full time

    As a Customer Success Account Manager (CSAM), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow...


  • Melbourne, Australia Adevinta Group Full time

    Gumtree Australia Australia Melbourne, Australia Media Production / Vertical & General Classified Sales / Sales Full-time **Job Description**: **Qualifications**: Additional Information Company Description **Internal Relationships**: This role will interact closely with all departments within the (Dealer sales and Operations team) motors team across...

  • Key Account Manager

    7 days ago


    Melbourne, Australia Veritas Recruitment Full time

    Global Business | National Profile | Growth Opportunity - $110,000 - $120,000 | Portfolio of Accounts | CW1 - Key Accounts | Onboarding | Farming Role **ABOUT THE COMPANY** A global leader in end to end logistics, forwarding and supply chain. This benchmark forwarding has a reputation for excellence and professionalism, providing market-leading training and...


  • Melbourne, Australia Heng & Hurst Full time

    2 x Key Account Managers VIC based - High energy, collaborative culture within a fast growing company - Portfolio of iconic brands across health and beauty This company is going through an exciting time as they make way for significant growth in their business. They have a fun, vibrant and fast-paced culture. They are well known for successfully launching...

  • Account Manager

    7 days ago


    Melbourne, Australia GrowthOps Full time

    Advertising & Marketing - Melbourne, Australia - Permanent / Full Time 4 August 2023 **Welcome to AJF** As a GrowthOps business, AJF is part of a powerful team of thinkers and doers across creativity, technology and leadership. Together, we solve complex business problems with one simple goal in mind. To help our clients grow. This is a career defining...

  • Account Manager

    4 weeks ago


    Melbourne, Australia GrowthOps Full time

    Advertising & Marketing - Melbourne, Australia - Permanent / Full Time 13 July 2023 **Welcome to AJF** As a GrowthOps business, AJF is part of a powerful team of thinkers and doers across creativity, technology and leadership. Together, we solve complex business problems with one simple goal in mind. To help our clients grow. This is a career defining...


  • Melbourne, Australia Brilliantalent Full time

    **Position Summary**: The Sales Manager for the Coles/WWS Business will report to the National Business Manager and be responsible for managing selected categories within the Coles/WWS business. The role involves building long-term relationships with key customers, focusing on achieving sales and profit objectives in line with company goals and delivering on...


  • Melbourne, Australia Qantas Airways Limited Full time

    Challenge yourself to support the Partnerships team within Qantas Hotels & Holidays - Take an opportunity to optimise how we work with internal stakeholders and hoteliers globally - 12M Fixed-Term role in either our Sydney or Melbourne offices Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that...

  • Key Account Manager

    4 weeks ago


    Melbourne, Australia Adevinta Group Full time

    Gumtree Australia Australia Melbourne, Australia Media Production / Vertical & General Classified Sales / Sales Full-time **Job Description**: **Qualifications**: Additional Information Company Description **About the role**: As part of our growth journey, we are looking for a talented Key Account Manager to join our team in South Australia! This role...