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Customer Service Concierge

6 months ago

Geelong, Australia Kieser Full time

Company Description
**Kieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists.**

Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. This is a customer service concierge role suitable for someone who is bubbly, confident and has prior customer service experience.

**Job Description**:
Client Advisors are Kieser’s concierge service. We’re energetic, positive, friendly and outgoing people with exceptional customer service, sales and communication skills. We have an A+ attitude, an eye for detail and are the go-to person to answer questions and solve problems for our clients and colleagues.

**As a Client Advisor you will**:

- Coordinate appointments / manage clinic diary
- Process client payments (EFT, HiCaps, cash, online payments)
- Promote Kieser’s services
- Provide administrative support to our team and the clinic
- Deliver outstanding client experiences

We are looking for someone who thrives working in a busy, client-facing environment. This role is ideal for someone looking to join a high-performing team, that is interested in healthcare and living an active lifestyle.

**Qualifications**:

- Essential: Year 12 graduate
- Essential: Experience using software systems and computers
- Preferred: Experience processing card payments & cash handling
- Preferred: 1+ year experience in customer service, hosting or reception
- Preferred: Experience in medical, allied health or fitness environment

Additional Information
- Ongoing part time role
- 4 days per week (Likely Tuesday-Friday)
- Client Advisor shift times** **in clinic are between between Mon-Fri 7.00am - 8pm and Sat 7.00am - 3.00pm (shifts and rosters are set based on clinic and client demands)
- Kieser is an inclusive workplace and we encourage people from all backgrounds to apply

**Benefits**:

- 2 week induction
- Access to our state-of-the-art strength and conditioning facility without charge + concessional fees for family members on both physio/EP and memberships
- Ongoing training and development
- Brilliant career pathways within the Kieser network
- Kieser Wellbeing Program
- 1 day of Kieser recharge leave and a half day of birthday leave (In addition to your annual and personal leave)