Customer Service Operations Coordinator

6 months ago

Geelong, Australia Cotton On Group Full time

**ABOUT US**

Cotton On is a global fashion and lifestyle brand that’s taking the Aussie lifestyle to the world. We do things our way. Laid-back and always lived to the fullest. We look out for our mates, wherever we are.
There’s nothing that excites us more than making a positive difference in people’s lives.
We stand for diversity, empowering people of all backgrounds to express their individual style and make their mark on the world.
We deliver the trends of the moment in womenswear, menswear and accessories, and inspire our community to have fun with it.

**ABOUT THE ROLE**

We have an exciting opportunity for an organised and driven individual to join our team as a Customer Service Operations Coordinator. You will enable our vision by executing world-class customer service. You will be responsible for driving improvements to support operations, ensuring workplace excellence, by maintaining an inspiring workplace environment that is conductive to productivity, safety and which excites our people. If you are someone who is passionate about providing operational excellence to ensure the success of a business, then this could be your new role.

**SKILLS & EXPERIENCE**
- Experience working in a similar Operations Coordinator role within a global retailer is ideal
- Excellent interpersonal skills, with the ability to communicate and build strong working relationships with internal and external stakeholders
- Strong organisation, planning and time management skills, with an excellent ability to prioritise and problem solve
- Ability to make confident decisions that will determine the success of the brand
- Experience driving a strong workplace culture that is supportive, empowering and collaborative
- Proficient capabilities in MS Office

**OUR CULTURE**

To describe COTTON:ON in six words is easy; optimistic, passionate, real, energetic, collaborative and, most importantly, ethical.
Our team members are a passionate group of people, committed to making a real difference in people’s lives through our philanthropic arm, the Cotton On Foundation. It is our shared belief that we can make a difference to lives of everyone we touch, from our backyard to the world.

**BENEFITS**

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
50% team member discount for all of our 7 brands. ‍

A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club)

A brand-new childcare centre onsite - incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door
- ️ The Beckley, our in-house café with chef prepared healthy meals, coffee and snacks. You can also grab a nutritious take home meal, taking the stress out of dinner time.

Flexible working - enabling you to find the right working rhythm to be at your best.

Competitive salary packaging - ensuring we are constantly benchmarking to industry.

On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.

An Employee Assistance Program for you and your family.

Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.

Team mingle celebrations, speaker’s series, surprise and delight moments - the magic happens when we get together.

Do you have a dog? Bring them into the office. We love them
- At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us. _
- We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers. _

ABOUT US

ABOUT THE TEAM

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