Customer Service Team Member

8 months ago

Geelong, Australia Cotton On Group Full time

**ABOUT US**

We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter Listening to our community and respond to what they care about. We’re restless — it’s what fuels our fire and sparks our big ideas. We’re optimistic — having an open mind means anything is possible. We’re better together — join our world and let’s do good things together.

**ABOUT THE ROLE**

**SKILLS & EXPERIENCE**
- Previous experience in an online customer service role is highly advantageous, preferably in retail
- Exceptional written and verbal communication skills
- Outstanding customer service, organisation and time management skills
- Ability to ability to navigate queries of an urgent and sensitive nature
- Zendesk CRM experience desirable but not essential

**OUR CULTURE**

To describe COTTON:ON in six words is easy; optimistic, passionate, real, energetic, collaborative and, most importantly, ethical.
Our team members are a passionate group of people, committed to making a real difference in people’s lives through our philanthropic arm, the Cotton On Foundation. It is our shared belief that we can make a difference to lives of everyone we touch, from our backyard to the world.

**BENEFITS**

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
50% team member discount for all of our 7 brands. ‍

A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club)

A brand-new childcare centre onsite - incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door
- ️ The Beckley, our in-house café with chef prepared healthy meals, coffee and snacks. You can also grab a nutritious take home meal, taking the stress out of dinner time.

Flexible working - enabling you to find the right working rhythm to be at your best.

Competitive salary packaging - ensuring we are constantly benchmarking to industry.

On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.

An Employee Assistance Program for you and your family.

Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.

Team mingle celebrations, speaker’s series, surprise and delight moments - the magic happens when we get together.

Do you have a dog? Bring them into the office. We love them
- At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us. _
- We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers. _

ABOUT US

ABOUT THE TEAM

  • Customer Service Team Member

    2 months ago

    Geelong, Australia APCO Service Stations Full time

    **Part time opportunity** **About APCO** Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. With 25 stores across Victoria and NSW,...

  • Cafe Team Member

    3 months ago

    Geelong, Australia APCO Service Stations Full time

    **Cafe Team Member** **About the role** Our Cafe team members give our customers a unique alternative to traditional Convenience service, with our barista made coffee, fresh made wraps and foccacias, home made jaffles and toasties your job is constant. We are a company that strives for excellence in our business and in our team. we are looking for two...

  • Cafe Team Member

    7 months ago

    Geelong, Australia APCO Service Stations Full time

    Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. With 25 stores across Victoria and NSW, APCO is leading the way in convenience...

  • Cafe Team Member

    3 weeks ago

    Geelong, Australia APCO Service Stations Full time

    Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. With 25 stores across Victoria and NSW, APCO is leading the way in convenience...

  • Cafe Team Member

    7 months ago

    Geelong, Australia APCO Service Stations Full time

    Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. With 25 stores across Victoria and NSW, APCO is leading the way in convenience...

  • Grocery Team Member

    3 days ago

    Geelong, Australia APCO Service Stations Full time

    Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. With 25 stores across Victoria and NSW, APCO is leading the way in convenience...

  • Cafe Team Member Junior Position

    7 months ago

    Geelong, Australia APCO Service Stations Full time

    Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. With 25 stores across Victoria and NSW, APCO is leading the way in convenience...

  • Customer Service

    1 week ago

    Geelong, Australia APCO Service Stations Full time

    **About APCO** Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. With 25 stores across Victoria and NSW, APCO is leading the way in...

  • Team Member

    7 months ago

    Geelong, Australia Euro Garages AU Full time

    **Casual Employment**: - **Pay Rate: $31.84 + Super + Discounts**: - **Location: Geelong North, 3215 We are currently looking for Team Members to join our frontline Fuel team at our **Geelong North 3215 **store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for more! **ABOUT THE ROLE** - Deliver...

  • Team Member

    3 weeks ago

    Geelong, Australia Euro Garages AU Full time

    **Casual Employment**: - **Pay Rate: $31.84 + 10.5% Super + Discounts**: - **Location: Geelong North, 3215 We are currently looking for Team Members to join our frontline Fuel team at our **Geelong North 3215 **store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for more! **ABOUT THE ROLE** -...

  • Team Member

    5 hours ago

    Geelong, Australia EG Group Full time

    **Part Time Employment**: - **Part-Time Pay Rate: $17.41 - $24.87 + Penalty Rates + Super + Discounts**: - **Location: Geelong North, 3215** We are currently looking for Team Members to join our frontline Fuel team at our **Geelong North 3215 **store. We are dedicated to putting the customer first and creating great experiences to keep them coming back...

  • Team Member

    7 months ago

    Geelong, Australia Officeworks Full time

    **Title**:Team Member - Casual**: - Location: Geelong, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring. With...

  • Team Member

    1 day ago

    Geelong, Australia Officeworks Full time

    **Title**:Team Member - Casual**: - Location: Geelong, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring. With...

  • Team Member

    7 months ago

    Geelong, Australia Konnect Fastening Systems Full time

    Attractive Base + Super + Incentives - Employee Assistance Program - Excellent Team culture and environment **About Us** Konnect Fastening Systems is a well-established division of Coventry Group; a successful ASX listed company with multiple business interests in every major city in Australia and New Zealand. Konnect Fastening Systems is a market leader...

  • Store Team Member

    2 weeks ago

    Geelong, Australia Big W Geelong Full time

    **At BIGW, a job is never just a job.** It’s the start of something bigger. There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play. If you have a passion for great customer service, a desire to make a real difference for families and you’re looking for a place to develop, you could be who...

  • Operations Team Member

    3 weeks ago

    Geelong, Australia The Good Guys Full time

    **Job no**:513290 **Work type**:Casual **Location**:VIC - Regional **Categories**:Customer Service, Administration & Operations **Advertised**:31 Dec 2024 AUS Eastern Daylight Time **Applications close**:28 Jan 2025 AUS Eastern Daylight Time **About Us** At The Good Guys we‘re driven by our purpose to help families live better for less. Part of...

  • Roll'd Geelong Team Member

    8 months ago

    Geelong, Australia Roll'd Full time

    **Join Our Flavourful Team! Embrace the Roll’d Experience as a Team Member!** Are you passionate about the fast food industry and crave a dynamic, flavour-filled work environment? Are you eager to contribute to a team that values innovation and excellence? Look no further! Our vibrant **Geelong** restaurant is searching for extraordinary individuals like...

  • Customer Service Agent

    8 months ago

    Geelong, Australia Superior People Recruitment Full time

    As a Customer Service Agent_, _you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth. In this role you will; - Create a positive customer experience by greeting and engaging valued customers - Complete rental and return transactions efficiently and accurately -...

  • Customer Service Agent

    3 weeks ago

    Geelong, Australia Superior People Recruitment Full time

    As a Customer Service Agent_, _you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth. In this role you will; - Create a positive customer experience by greeting and engaging valued customers - Complete rental and return transactions efficiently and accurately -...

  • Customer Service Manager

    7 months ago

    Geelong, Australia Australian Environmental Cleaning Services Full time

    _**Customer Service Manager - **_**Cleaning Industry** **Tasks and responsibilities**: **- Policy and Procedure Development: Creating and Reviewing Customer Service Guidelines** **- Operational Efficiency: Streamlining Call Centre Operations** **- Leadership and Recruitment Support: Guiding and Assisting Team Members** **- Staff Management and...