Client Services Officer

2 weeks ago

North Ryde, Australia Small Animal Specialist Hospital Full time

Supportive team environment
- Learn from some of the best in the Industry
- Excellent work-life balance

The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across two Sydney locations. At SASH, we are committed to providing exceptional care and service to pets, their families, and the veterinary community. Our Client Services team form an integral part of our vision to help pets and their families live their best life.

We are privileged to have a wonderful team of Client Services professionals at SASH, coming from a diverse range of backgrounds and industries, and continue to experience a high level of growth across our network of hospitals.

**About the Role**:
This is a reception position like no other where no two days at SASH are the same.
- Greeting of clients and organising waiting room workflow.
- Coordination and booking of appointments
- Liaison between clients and the clinical team
- Handling of cash, EFTPOS and other payments
- Requesting results, samples and other documents from third parties
- Processing insurance claims
- Varied shifts

**About You**:
This is a position that will be challenging and is not for the fainthearted. We are looking for someone who can bring a positive, engaging and helpful attitude to the role and the team.
- 4 years minimum in a similar, high volume receptionist position
- Proven ability to take initiative and prioritise tasks accordingly
- Passionate about animals and providing excellent customer service
- Empathic and resilient
- Clear and professional communication
- A reliable, committed work ethic being able to demonstrate a resilient attitude
- Professional and polished demeanour
- Able to work independently and collaboratively

**Desirable**
- Previous experience in a veterinary/medical reception or similar administrative position
- Previous experience in the use of EzyVet
- An understanding of medical terminology, medical health professional organisations and relevant stakeholders.

**What’s on Offer?**
Although challenging, this is an extremely rewarding role in an industry leading team providing excellent care to our clients and making a difference in Pets and their owners lives.
- An extremely rewarding role that allows you to be part of our friendly, supportive team which is enjoying a period of sustained growth
- Close to public transport
- Opportunities for career growth for the right person
- A team committed and supportive Leaders
- Collaborative team environment
- Staff discounts and events

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