Supervisor, Client Services

2 weeks ago

North Geelong, Australia CoreLogic Full time

Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

**Job Description**:
At Plezzel we help Real Estate businesses thrive. Our technology solutions give agents, property managers, administrators, and directors the tools they need to be more successful. Every day thousands of agents trust us to help them simplify lead management, deliver better customer experiences, offer better data insights, and reduce their cost per lead with omni-channel ad campaigns.

Our digital solutions close the marketing loop, putting our customers in control, supported by our passionate team. We pride ourselves on being innovative, collaborative and efficient and incredibly customer focused. We are driven by excellence and quality, with a strong focus on integrity.

The Role

You will be responsible for driving customer outcomes across the business, by ensuring we have a strong service strategy to drive innovation and improvement. You will lead and motivate a team of staff to ensure they’re giving the best customer service possible. The responsibility for taking care of those in your charge, creating a supportive, inclusive, and high performing environment.

Support Help Desk
- Ensuring all customer service, data acquisition and business processes and are undertaken with care by the team
- Responsible for process improvement and establishment of best practices in support of Plezzel clients
- Provide technical support for customers to support pre-sales and post-sales processes
- Shaping the service culture across the team and broader operations business
- An escalation points for service issues within the team, ensuring we deal with inherent issues, not just individual resolution.
- Identify solutions to reduce support costs
- Develop weekly and monthly reports on help desk team’s productivity and system health
- Take an active leadership role in response to product crisis/outages
- Hold regular 1:1 with team members and grow capabilities

Customer Activations
- Oversight of the deployment team process and time taken to deploy new clients.
- Oversee the development of Platform and Digital Product training content
- Mentor team members on a regular basis to upskill in client launch

System, User Acceptance and Production Verification Testing
- Manage team to provide System, User Acceptance and Production Verification testing capabilities for client and project business requirements

Customer Experience and Vision
- Create a world-class user experience to drive customer value
- Act as a ‘voice of the user’ across the broader business
- Take a customer-centric approach, while ensuring business priorities are met

Job Qualifications:
You need to have:

- Minimum 5+ years of experience working in an IT solutions role
- Bachelor's Degree in IT, Business or Marketing or related field, is desirable
- Ability to produce a narrative to customers around a specific set of portfolio solutions that meet business objectives
- Confidence in speaking to customers, suppliers, and senior internal stakeholders to present complex processes in simple ways
- Collaborate and want to immerse yourself in a highly engaged leadership culture
- Champion customer outcomes within our organisation, don’t settle for the status quo if it impacts a customer’s impression of our products
- Display strong decision-making skills to problem solve for the entire customer base
- Excellent communication and technical skills that enable customer relationship development at administration, commercial, and executive levels
- High levels of productivity, self-discipline, and attention to detail
- Extensive technical Account Management experience in enterprise middleware, digital marketing and/or Software as a Service (SaaS) platforms in a B2B marketplace.

CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:
CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, colour, gender, sexual orientation, age, physical or mental disability, marital status, fami

  • Patient Services Supervisor

    4 weeks ago

    North Adelaide, Australia Calvary Community Care Full time

    North Adelaide, SA, Australia, 5006 Permanent **Closing on**: Mar 7 2023 Favourite Position Description Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment About the role Reporting to the Patient Services Manager, the patient...

  • Property Services Supervisor

    7 days ago

    North Sydney, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. JLL has been appointed to be the property manager of North Sydney’s newest and most impressive commercial and retail precincts. With completion anticipated in 2024 and preliminary construction underway, we're commencing the search for an experienced Property Services Supervisor. The target start...

  • Client Services Coordinator

    4 weeks ago

    Geelong, Australia mecwacare Full time

    Permanent, Full Time Position - Hamlyn Heights - Generous Salary Packaging Options - Permanent, Full Time Position - Hamlyn Heights - Generous Salary Packaging Options **mecwa**_care_** is seeking a stand-out rostering expert to join the client services team in our Home Care Services department. This is a fast-paced, phone-based role that is integral for...

  • Client Services Coordinator

    4 weeks ago

    Geelong, Australia Mecwacare Full time

    Full Time Position - Generous Salary Packaging - Excellent Development and Career Growth Opportunities - Full-Time Position - Geelong Location - Generous Salary Packaging - Excellent Development and Career Growth Opportunities **mecwa** **_care_** is seeking a stand-out rostering expert to join the client services team in our Home Care Services department....

  • Maintenance Supervisor

    4 weeks ago

    North Geelong, Australia GrainCorp Full time

    **About our team** What did you have for breakfast today? Whether it’s the flour in your toast or the grain in your cereal, it’s highly likely that GrainCorp helped get it onto your plate! As we find new ways to connect rural communities with food, animal feed and industrial customers around the world, we are proud to say we’re leading the way in...

  • Client Services Officer

    4 weeks ago

    Geelong, Australia Findex Full time

    Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a part-time basis (22.5 hours per week). Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a...

  • Branch Supervisor

    4 weeks ago

    North Geelong, Australia Polyaire Air Conditioning Products Full time

    GeelongLeading HVAC CompanyCompetitive Salary Permanent full time Role Polyaire Pty Ltd is a dynamic and fast-growing international manufacturer of quality Air-conditioning Products and AirTouch Smart Air Conditioning technologies. Established in 1973, our headquarters are located in SA, with 27 branches across Australia. Our Geelong branch is currently...

  • Branch Supervisor

    4 weeks ago

    North Geelong, Australia Polyaire Air Conditioning Products Full time

    Leading HVAC CompanyCompetitive Salary Permanent full time Role  Polyaire Pty Ltd is a dynamic and fast-growing international manufacturer of quality Air-conditioning Products and AirTouch Smart Air Conditioning technologies. Established in 1973, our headquarters are located in SA, with 27 branches across Australia. Our Geelong branch is currently...

  • Operations Supervisor

    3 weeks ago

    Geelong, Australia Cleanaway Full time

    Who we are Cleanaway is the largest waste management company in Australia. Within our Industrial & Waste Services business unit, we provide total waste management business solutions to our customers including: industrial cleaning services such as non-destructive digging, concrete demolition, high pressure water blasting, vacuum loading, shutdown...

  • Finance Supervisor

    7 days ago

    Geelong, Australia Victoria Police Full time

    About the role As the Finance Supervisor you will lead a small team to support Western Region to provide corporate support functions and financial controls. This position reports to and assists the Business Manager to assist six divisions within the region. As the Finance Supervisor you will regularly engage with business support functions across Western...

  • Mobile Cleaner/supervisor

    5 days ago

    Geelong, Australia Cloverdale Group Full time

    **The Company**: We are an Australian owned facility services business that has been proudly operating for over 25 years. We have expanded in capability and experience across a wide range of industries to a current presence proudly servicing over 1,500,000 square metres of commercial property daily across Australia, using our directly employed team of over...

  • Supervisor

    4 weeks ago

    North Ryde, Australia Rob Carr Full time

    Rob Carr Pty Ltd possesses specialist capabilities in conventional and trenchless pipeline construction, micro-tunnelling, deep shaft and service installations. Operating nationally as head contractor our client list includes local councils and State utilities and water authorities. As a specialist subcontractor on major civil infrastructure projects Rob...

  • Finance Supervisor

    6 days ago

    Geelong, Australia Victoria Police Full time

    Location: Geelong Job type: Full time Organisation: Victoria Police **Salary**: $74,580 - $90,558 Occupation: Administration/Secretarial Reference: VG/JE20005515A **About the role** As the Finance Supervisor you will lead a small team to support Western Region to provide corporate support functions and financial controls. This position reports to and...

  • Client Service Manager

    1 week ago

    North Sydney, Australia Fiserv Full time

    Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit...

  • Supervisor

    4 weeks ago

    North Ryde, Australia Vinci Full time

    Rob Carr Pty Ltd possesses specialist capabilities in conventional and trenchless pipeline construction, micro-tunnelling, deep shaft and service installations. Operating nationally as head contractor our client list includes local councils and State utilities and water authorities. As a specialist subcontractor on major civil infrastructure projects Rob...

  • Client Services Coordinator

    4 weeks ago

    North Sydney, Australia eNerds Pty Ltd Full time

    **Immediate Start Available | Training Provided**: - **North Sydney, 2060 | Close to Public Transport**: - **Sociable and Professional Team Culture** **About eNerds** Offering Managed IT Services, eNerds was founded in 2000, with the mission of being a comprehensive support hub for Small to Medium sized Businesses. With offices in Sydney, Brisbane, and...

  • Client Services Officer

    4 weeks ago

    North Ryde, Australia Small Animal Specialist Hospital Full time

    Supportive team environment - Learn from some of the best in the Industry - Excellent work-life balance The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across two Sydney locations. At SASH, we are committed to providing exceptional care and service to pets, their families,...

  • Client Services Executive

    7 days ago

    North Sydney, Australia Gidget Foundation Australia Full time

    GFA Client Services Executive: Join our team and make a difference! Gidget Foundation Australia (GFA) is a not-for-profit organisation supporting the emotional wellbeing of expectant and new parents. Our Client Services Executives look after day-to-day Gidget House operations and clinical administration needs. In this role, you will be responsible for: -...

  • Site Supervisor

    4 weeks ago

    North Geelong, Australia Global 360 Full time

    **Full-Time Stable Employment**: - **Works Across Geelong & Surrounds**: - **Fully Maintained Vehicle & Career Growth Opportunities** - Do you have a Building Trade / Construction Qualification, great computer skills and a positive attitude? Move off the tools and start your career with our growing VIC West team! _ **We Offer**: - Stability & job...

  • Production Supervisor

    4 weeks ago

    Coburg North, Australia Tasty Spices Full time

    **Production Supervisor** **About the role** We have a great opportunity for an experienced Production Supervisor to join our team You will need to have previous experience working in food manufacturing. In this hands-on role, you will set and supervise the activities of the production team across a variety of lines. You will have good communication...