Operations Support Manager

5 months ago

Brisbane, Australia Pace Appointments Full time

Drawing on decades of industry experience, this Australian owned and operated company has built their strong reputation by providing comprehensive, turn key, integrated international solutions with a strong focus on customer service and quality.

This pivotal role contributes to the overall smooth operation of the sprawling site and is a critical support to all functions. Providing strength in your international shipment experience, leadership of a small team of 2 direct reports and exemplary morale and energy, you will promote cohesion and efficiency in an environment people enjoy coming to work for.

**Scope**
Reporting to the Director, key responsibilities will include but are not limited to:

- Managing, leading and mentoring a small operations team across import / export / sea + airfreight;
- Coordinating the operational requirements for all import/export shipments while working closely with a plethora of key stakeholders + managing bookings, allocations and quotes;
- Monitoring the performance of all suppliers including shipping lines, airlines, vendors + overseas agents;
- Management and maintenance of primary logistics software being CARGOWISE, in conjunction with Onestop and Edisoft;
- Auditing of systems and functions and preparation for external audits ensuring compliance with legislative requirements;
- Assistance in the development of charging structures and negotiation with service providers;
- Performing the role of 2IC in directors absence.

**Success Profile**
- Senior import and export shipment management _(essential)_;
- Familiarity with Cargowise _(essential);_
- Perishable product experience _(highly regarded)_;
- Ability to effectively lead and collaborate across multiple functions;
- Comfortability managing high volume shipments in a relationship centric environment;
- Ability to be on call weekends to facilitate seamless shipments.

Ideally you will be a strategic thinker, operating comfortably in pressurized, time sensitive environments and possess a strong focus on stakeholder management. Additionally, solid analytical skills, attention to detail and a unique ability to manage and build relationships to ensure shipments arrive on time and in full is paramount.

**In Return**:
We appreciate we are seeking a suitably experienced Logistics professional in someone that has sharpened their tool belts in busy arenas, and just as we ask you to open yourself to sharing your achievements and aspirations, our client is therefore equally as willing to share their vision and values. Benefits include but are not limited to:

- A career opportunity with a market leader;
- Support within a great team environment, with solid infrastructure;
- Genuine opportunity to upskill in AO accreditation amongst others;
- Flexibility to work from home 1-2 days per week dependent on experience;
- Generous package consisting of base + super + vehicle allowance.

Working with a culture of down to earth and genuine people, this is an autonomous role that will allow you freedom to flex your strength in industry knowledge, within an organization that is renowned for its efficiency and capability

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