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Entry Level Customer Service Advisor- Consumer
4 months ago
Join the fasted growing digital bank in Australia
- Work within a fun-loving and vibrant team
- 12 month contract with view to extend or go permanent
**Why is this the role for me?**
- Join the fasted growing digital bank in Australia.
- The firm is experiencing rapid growth with plenty of opportunities for training and development.
- 12-month contract with a view to extend or go perm
- Work within a fun-loving and vibrant team of Customer Service Advisors who love to help people
- Work for a management team who support your growth and are working on changing the future of banking.
**I’m liking it so far what benefits can I expect to receive?**
***
There are plenty reasons this role stands apart from your typical banking role and here’s why:
- Casual office environment - jeans are okay
- A huge focus on inclusion and diversity - join a multi-cultural team with like-minded driven and motivated people.
- Free ice cream, ping-pong table, gorgeous balcony views & spacious workspaces
- Hybrid working once you have completed 6 - 8 weeks of in-house training (3 days office, 2 from home)
- Laptops and headsets provided.
**Sounds good so far - what will my role look like day to day?**
***
This role is perfect for someone who loves talking to people and buzzes off helping others
You’ll be mainly answering inbound calls from personal customers and brokers, about a range of simple to complex enquires as well as managing some ad-hoc admin and data entry tasks.
The customer queries will range from online banking questions and mortgage enquiries to escalations and disputes.
**The nitty-gritty**:
- Customer Service Advisor roles (Consumer Banking department)
- $32.69 p/h + Superannuation
- 38 hours, 8am
- 8pm rotating roster (Monday-Sunday, rosters will be provided a month in advance and rotates weekly)
- Weekend work (on average - once a month)
- 12-month temporary assignment (opportunity for permanency/extension
- you’ll need to be committed to this role for at least 18 months before moving into other teams)
- Sydney CBD location
- Hybrid working after 6-8 weeks of training (3 days office, 2 days from home
- laptop and headset provided)
**You’ve got me hooked What skills to I need to have to impress them?**
The role is ideal for someone who has a background in Customer Service (this can be retail or hospitality) and for someone who would love to get into banking. Don’t worry you don’t need any finance experience to do this role
You are also:
- Energetic and enthusiastic personality
- Proactive/motivated attitude
- Tech Savvy
- Preferably PR, Australian Citizen, partner visa and graduate visa is fine
- 100 point of ID and copy of Visa available to provide upon request
Sign me up How do I apply?
