External Product Support Representative

4 weeks ago

Perth, Australia CrewSELECT Full time

CrewSELECT are supporting their client who delivers high-quality products and solution services to the mining industry in their search for an **External Product Support Representative** to join their team in Perth.

**Job Overview**:

- The Product Support Representative must have proven experience in an equivalent role,having worked within a distributor, third party and direct sales network operation. The capacity to secure strong business development growth is essential. Demonstrated ability within the Equipment Parts industry is a definite advantage.
- A proactive and flexible approach in dealing with the demands of constantly changing priorities and situations is fundamental. The capacity to meet deadlines and be able to manage many tasks and activities simultaneously is essential.
- A totally customer service focused attitude, combined with enthusiasm and self-direction are considered critical to the position, as is the ability to work independently on projects without management intervention. The Product Support Representative must be capable of developing and planning strategies and objectives in line with company direction in gaining and growing business.
- Planning, organizing, an eye for detail together with strong sales acumen skills is necessary as are presentation and negotiation skills. Clear, concise communication skills are fundamental as is the need to establish and develop strong relationships with customers and co-workers.
- An ability to interpret and act upon sales reporting data is considered necessary.
- Demonstrated computer proficiencies with Microsoft Windows and Office are essential.

**Critical **Responsibilities**:

- Account management
- Business development and growth
- Reporting and general sales administration
- Client liaison and support
- Cross functional support

**What's on offer**:

- Supportive Environment: Team and manager provide guidance and assistance.
- Work-Life Balance: Acknowledges the importance of personal time and professional duties.
- Fair Management Style: Encourages mutual respect and collaboration between management and employees.
- Competitive Compensation: Generous salary $90k to $120k + superannuation, annual reviews, and performance-based bonuses.
- Growth Opportunity: Opportunity to work with a growing business and contribute to its success.
- Tools Provided: Equipped with necessary resources such as vehicle, phone, and laptop.

**Additional Expectations**:

- Travel requirements: Willingness to travel for business purposes periodically.
- Occasional weekend work: Preparedness for ad-hoc weekend assignments, though infrequent and very occasional.
- Proactive sales approach: Initiates sales opportunities through B2B visits and proactive strategies.
- Strategic planning: Develops and implements detailed sales strategies to achieve objectives.

**About you**:

- Strong Understanding of products: Knowledgeable about Ground Engaging Tools (GET), crushers, wear plates, mining equipment, and parts.
- Mining industry expertise: Understanding of the mining sector's dynamics, challenges, and trends.
- Network of contacts: Possesses valuable connections within the mining/civil industry.
- Communication skills: Able to engage with individuals across different organisational levels effectively.
- Sales background: Demonstrates a successful track record in sales, preferably in a similar industry.
- Market expansion drive: Shows a strong desire to penetrate new markets and foster sales growth.
- Willing and eagerness to learn: Open to new knowledge and continuous improvement.
- Adaptability: Adjusts to different work environments and embraces diverse cultures.
- Resilience: Bounces back from setbacks and maintains persistence in pursuing opportunities.
- Patience: Demonstrates composure and tolerance, especially during longer sales cycles.
- Long-term Focus: Willingness to invest time and effort in nurturing relationships with tough clients.

Overall, the ideal person should possess a blend of industry knowledge, interpersonal skills, and a proactive sales mindset to excel in the role.

**What do you need to do now?

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