Trove Community Services

2 weeks ago

Canberra, Australia National Library of Australia Full time

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**APS 6 - Liaison Services Manager, Trove Community Services**:

- Ongoing opportunity to work for a beloved online cultural platform at one of Australia’s leading cultural institutions.
- Use your strong interpersonal skills to liaise and build positive relationships with internal and external stakeholders.

**THE ROLE**

The Library is seeking to fill an ongoing** Liaison Services Manager, APS6** role in the Trove Community Services Section of the Collaboration Branch.
We are seeking a highly motivated person with strong research, communication and customer service skills and experience.
You will engage directly with people who use the Trove platform from all walks of life across Australia and advocate for their needs.
You will manage the enquiry support service and development of help and training materials, and will contribute to user research and performance metrics, promotional and engagement activities, and represent Trove publicly.

The role will liaise across the Collaboration Branch and wider National Library and will work closely with the Communications and Marketing section.

To see you succeed in this role it is desirable that you have experience in:

- customer service and stakeholder relationship development
- developing and delivering training, discovery and engagement activities
- human and user research.

**WHO WE ARE LOOKING FOR

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